Applied Scientist, Trust CX Innovations&AI Policy

DESCRIPTION

The Trust CX Innovations team is looking for an Applied Scientist with strong background in Generative AI space to build solutions that help in upholding customer trust for Alexa+.

As an Applied Scientist in Trust CX innovations, you will be at the forefront of developing innovative solutions to critical challenges in AI trust and privacy. You'll lead research in trust-preserving machine learning techniques. We are working on revolutionizing the way Amazonians work and collaborate. You will help us achieve new heights of productivity through the power of advanced generative AI technologies.

Key job responsibilities

Lead research initiatives in generative AI, focusing on LLMs, multimodal models, and frontier AI capabilities

Develop innovative approaches for model optimization, including prompt engineering, few-shot learning, and efficient fine-tuning

Pioneer new methods for AI safety, alignment, and responsible AI development

Design and execute sophisticated experiments to evaluate model performance and behavior

Lead the development of production-ready AI solutions that scale efficiently

Collaborate with product teams to translate research innovations into practical applications

Guide engineering teams in implementing AI models and systems at scale

Author technical papers for top-tier conferences

File patents for novel AI technologies and applications

A day in the life

You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our trust-preserving experiences. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership.

About the team

Who We Are:

Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering and customer-centric design.

Our Mission:

To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.

BASIC QUALIFICATIONS

3+ years of building models for business application experience

PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience

Experience in patents or publications at top-tier peer-reviewed conferences or journals

Experience programming in Java, C++, Python or related language

PREFERRED QUALIFICATIONS

Experience in professional software development

Background in AI safety and alignment research

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.