Lead I - Enterprise Solutions

Role description

ServiceNow CMDB Developer

Job Title: ServiceNow CMDB Developer

Experience: 3-5 years

Job Summary

We are seeking a skilled ServiceNow CMDB Developer with 3-5 years of experience in designing, implementing, and maintaining CMDB solutions within the ServiceNow platform. The ideal candidate should have hands-on experience with CMDB, Discovery, Service Mapping, CSDM, IRE, integrations, and ServiceNow development.

Required Experience

3-5 years of experience in ServiceNow development and administration.

2+ years of hands-on experience with CMDB and Discovery.

Experience working in ITOM environments.

Experience with Agile/Scrum methodologies.

Key Responsibilities

CMDB Management

Design, implement, and maintain CMDB architecture.

Configure and manage CI classes, attributes, and relationships.

Ensure CMDB data quality, governance, and compliance.

Monitor and improve CMDB Health (Completeness, Correctness, Compliance).

Discovery & Service Mapping

Configure and troubleshoot Discovery schedules.

Manage MID Servers and credential configurations.

Develop and maintain Discovery Patterns.

Support Service Mapping implementation and maintenance.

Identification & Reconciliation

Configure Identification Rules and Reconciliation Rules.

Troubleshoot duplicate CI creation issues.

Work with Identification and Reconciliation Engine (IRE).

Manage data source precedence and CI lifecycle.

Development & Customization

Develop Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.

Create custom workflows and Flow Designer solutions.

Develop REST/SOAP integrations.

Build Import Sets and Transform Maps for CMDB data ingestion.

Integration Activities

Integrate CMDB with tools such as:

SCCM/MECM

SolarWinds

VMware

AWS

Azure

Monitoring and Asset Management tools

Troubleshooting & Support

Resolve CMDB and Discovery-related incidents.

Analyze ECC Queue and MID Server issues.

Perform root cause analysis for CMDB data quality issues.

Support platform upgrades and testing activities.

Required Technical Skills

ServiceNow Modules

CMDB

Discovery

ITOM

Service Mapping

CSDM

Event Management (preferred)

Development Skills

JavaScript

GlideRecord

Script Includes

Business Rules

Flow Designer

REST API

IntegrationHub

CMDB Skills

CI Class Management

CI Relationships

CMDB Health

Data Manager

IRE

Reconciliation Rules

Data Governance

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist - Discovery (preferred).

ServiceNow Certified Implementation Specialist - ITOM (preferred).

Skills

servicenow,scrum methodology,cmdb discovery,servicenow cmdb,service mapping,java,servicenow platform,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.