Business Analyst - A26197

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

We are seeking a highly analytical and proactive Business Analyst to drive operational excellence in the management and maintenance of multiple application systems. The ideal candidate will work closely with business users, vendors, and technical teams to ensure the effective operation, enhancement, and support of business-critical systems.

Leveraging strong analytical, coordination, and stakeholder management skills, you will facilitate requirements gathering, support change initiatives, optimize operational processes, and ensure smooth delivery throughout the application lifecycle.

Business Analysis & Requirements Management

Gather, analyze, and document business and system requirements from stakeholders.

Create and maintain comprehensive documentation, including business process workflows, functional specifications, user stories, process maps, and standard operating procedures.

Translate business needs into clear, actionable, and well-defined requirements for technical teams and vendors.

Facilitate stakeholder workshops, requirement gathering sessions, and process reviews to ensure alignment and clarity.

Conduct impact assessments for system enhancements, fixes, and change requests.

Application Support & Process Improvement

Analyze and map existing operational and support processes to identify bottlenecks, inefficiencies, and opportunities for improvement.

Continuously review and optimize support workflows to maximize service quality and operational efficiency.

Collaborate with stakeholders and vendors to implement process improvements and automation initiatives where appropriate.

Establish and standardize support processes, including incident management, problem management, change management, and release management.

Monitor recurring issues and recommend preventive measures and long-term solutions.

Delivery & Change Management

Coordinate and monitor issue resolution, system enhancements, change requests, and maintenance activities to ensure timely delivery and alignment with business priorities.

Manage delivery timelines, dependencies, risks, issues, and stakeholder communications.

Coordinate system testing, deployment, and release activities, ensuring readiness across business users, vendors, and technical teams.

Track progress and provide regular status updates to stakeholders and management.

Ensure successful implementation of system enhancements, patches, and hotfixes.

Stakeholder & Vendor Management

Serve as the primary liaison between business stakeholders, technical teams, and external vendors/contractors.

Facilitate effective communication and collaboration to ensure alignment on requirements, priorities, service levels, and timelines.

Drive stakeholder engagement and manage expectations throughout support and enhancement initiatives.

Monitor vendor performance and ensure adherence to agreed service levels and deliverables.

Maintain release notes, user guides, training materials, and operational documentation.

Reporting & Governance

Track and report on application performance, support metrics, service levels, and operational KPIs.

Prepare management reports on incidents, change requests, enhancement initiatives, and system health.

Support audit, compliance, and governance activities related to application maintenance and support.

Identify risks and recommend mitigation strategies to improve system reliability and operational effectiveness.

Requirements

Bachelor’s degree or Diploma in Business, IT, Engineering, or related field.

Over 5 years of experience working as BA, working on agile project

Have PMP certification or ever practice project management

Have experience in both development and maintenance projects, with user acceptance testing (UAT) and quality assurance processes.

Have experience in working with outsourced vendor in tracking and monitoring deliverables

Proficiency with requirements management tools (e.g., JIRA, Confluence).

Benefits

What do we offer in return?

Fun working environment

Employee Wellness Program

To work in Singapore Government Agencies projects

We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.