Sea Logistics Customer Care Expert (Operational Key Account Manager)

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

The Sea Logistics Operational Key Account Expert is responsible for maintaining and expanding relationships with strategically important customers mainly by providing an outstanding customer experience from an operational perspective. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth

How you create impact

Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions.

Regularly engage to better understand customer requirements, establish trustServe as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently

Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments) Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.

Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings

Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.

Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements from expert

Ensure all interactions are logged in CRM system (CoreLog)

Ensure delivery against all financial targets and strategic objectives

Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote

Ensuring a high proficiency in KN applications and eTouch tools through training empowers our CCL to effectively offer these tools to our customers

Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting

Monitoring customer profitability and maximize Gross Profit (GP) on customer level

Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline

Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized

What we would like you to bring

Experience in freight forwarding, ideally within Sea LogisticsAdvanced expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle

Highly customer-oriented mindset, focused on delivering solutions that meet changing needs

Advanced decision making and problem-solving skills

First experience in financial acumen and decision-making

Strong communication skills with the ability to convey ideas effectively to different stakeholders

Strong collaboration skills and team-oriented mindset

Proactive and solutions-focused with a focus on optimizing customer experience

Openness to change and continuous improvement efforts to enhance processes and customer satisfaction

Fluent in local language and advanced English proficiency (written and verbal)

What's in it for you

...

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

-