Customer Service Consultant

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Acacia Ridge, Brisbane.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

Receiving inbound calls and email enquiries from domestic customers

Proactively making outbound calls to our existing customers to promote our products and services

Resolving customer queries quickly and accurately

Scheduling appointments for residential customers

Converting incoming enquiries into sales opportunities

Liaising with your fellow colleagues

Meeting calls and internal sales targets

Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

Experience working in customer service or call centre environments (essential)

Demonstrated experience in phone sales and converting inquiries into sales

Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable

Proficient with communicating verbally and electronically

Able to work calmly under pressure while multi-tasking

Proven problem-solving skills

Ability to focus on delivering a 'wow' experience to customers

Ability to work in a team environment to support fellow colleagues

Professional, reliable, and punctual.

Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.