Hybrid IT Support Engineer (On-Prem & Cloud)

Hybrid IT Support Engineer

We are seeking a highly skilled Hybrid IT Support Engineer to lead and support system upgrades, migrations, and infrastructure enhancements in a healthcare environment. This role ensures the reliability, security, and efficiency of critical IT systems, including Electronic Health Records (EHR), clinical applications, servers, and cloud environments. The ideal candidate will have expertise in healthcare IT infrastructure, regulatory compliance (JCI, HIQA), and IT service management best practices.

Job Title

Hybrid IT Support Engineer

Department

Information Technology (IT)

Reporting To

IT Infrastructure Manager / IT Operations Manager

Location

Hybrid (Hospital Sites and Remote Support)

Job Purpose

The Hybrid IT Support Engineer is responsible for providing technical support across hospital and healthcare environments, ensuring the availability, security, and performance of clinical and non-clinical IT systems. The role involves supporting healthcare staff, maintaining end-user devices, troubleshooting infrastructure issues, and assisting with healthcare applications while adhering to data protection and patient confidentiality requirements.

Key Responsibilities

Technical Support

Provide 1st and 2nd line IT support to hospital staff, clinicians, administrative teams, and external partners.

Diagnose and resolve hardware, software, network, printer, and application issues.

Manage incidents and service requests through the IT Service Management (ITSM) platform.

Escalate complex issues to specialist teams where appropriate.

Participate in on-call and out-of-hours support when required.

Clinical Systems Support

Support Electronic Health Record (EHR) and Patient Administration Systems (PAS).

Assist users with clinical applications, medical devices, and healthcare software.

Ensure minimal disruption to patient-facing services during system outages or maintenance.

Coordinate with clinical departments during system upgrades and deployments.

Infrastructure & Network Support

Support Windows desktop and server environments.

Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and network connectivity issues.

Monitor system performance and proactively identify potential issues.

Support backup, disaster recovery, and business continuity processes.

Microsoft 365 & Cloud Services

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.

Manage user accounts through Active Directory and Entra ID.

Support cloud-based applications and services.

Assist with endpoint management using Microsoft Intune.

Cybersecurity & Compliance

Adhere to healthcare information security policies and procedures.

Support endpoint security, antivirus, and vulnerability management initiatives.

Ensure compliance with healthcare regulations and data protection requirements, including:

GDPR

JCI

Health Information and Quality Authority (HIQA) standards (Ireland)

Hospital cybersecurity policies

Maintain strict confidentiality regarding patient and staff information.

Device Deployment & Asset Management

Configure and deploy laptops, desktops, tablets, mobile devices, and clinical workstations.

Maintain accurate IT asset inventories.

Perform software installations, upgrades, and patch management.

Support device lifecycle management and hardware refresh projects.

Documentation & Continuous Improvement

Create and maintain technical documentation and knowledge base articles.

Document system changes and support procedures.

Contribute to IT projects, migrations, and service improvement initiatives.

Essential Qualifications

Degree, diploma, or equivalent experience in Information Technology, Computer Science, or related discipline.

Minimum 3 years' experience in IT Support, Service Desk, Desktop Support, or Infrastructure Support.

Full driving licence may be required for multi-site hospital support.

Essential Technical Skills

Windows 10/11 administration

Microsoft 365 administration

Active Directory and Entra ID

Microsoft Intune and endpoint management

Hardware and software troubleshooting

Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Remote support tools

ITSM/Ticketing systems

Basic cybersecurity knowledge

MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER