Business Analyst – Order Management & Replenishment (Retail)

Business Analyst / Product Manager – Order Management & Replenishment

Experience Required: 6–8 Years

Skills: • Business Analysis in Retail • Retail Supply Chain Management • Agile Specialization

Role Description

We are seeking an experienced Business Analyst / Product Manager with strong expertise in Order Management and Replenishment systems. The ideal candidate will possess a strong background in business systems analysis, quality assurance, supply chain operations, and Agile delivery methodologies.

Responsibilities

• Understand and document current business processes and requirements

• Translate requirements into user stories in an Agile environment using Jira and Confluence

• Develop comprehensive user test cases, execute them, and document the results

• Participate in the design, development, and implementation of system solutions

• Collaborate with development teams and stakeholders to ensure systems meet business needs and expectations

• Oversee the Quality Assurance function to ensure the new system performs as expected and adheres to quality standards

• Use MS Office and draw.io to create reports and visual representations of system processes

• Apply supply chain and transportation domain knowledge to support business initiatives

• Perform other duties as assigned in addition to the responsibilities listed above

Requirements

• 7+ years of Business Systems Analysis experience as a Senior Business Systems Analyst

• Minimum 3 years of hands-on Quality Assurance experience

• Proven experience as a Business Systems Analyst with a strong focus on QA

• Experience with Jira, Confluence, MS Office, and draw.io

• Knowledge of supply chain replenishment processes

• Exceptional written and verbal communication skills with strong interpersonal abilities

• Strong analytical, problem-solving, and decision-making skills

• Ability to work in a fast-paced Agile environment with a commitment to quality and attention to detail

• Proven ability to manage multiple priorities and project deadlines simultaneously

• Retail industry experience is considered an asset

• Self-starter with the ability to ask relevant questions and drive outcomes independently

Essential Skills

• 4–10 years of experience in Product Management or as a Senior Business Analyst transitioning into a Product role

• Strong exposure to Order Management Systems (OMS) and Replenishment Systems

• Proven experience in OMS implementations and retail or distribution-based replenishment operations

• Familiarity with Agile methodologies and tools such as Jira and Confluence

• Strong understanding of supply chain operations, inventory allocation, and order lifecycle management

• Excellent communication skills with the ability to influence and lead cross-functional teams

Desirable Skills

• Experience in Product Management or Senior Business Analysis within Order Management and Replenishment domains

• OMS implementation experience

• Retail or distribution industry experience

• Strong knowledge of supply chain operations and inventory management

• Experience working in Agile delivery environments

Qualifications

• Agile Methodology Certification is an asset

• Certified Business Analysis Proessional (CBAP) certification is an asset