AVP End User Computing

Location: Toronto/Winnipeg

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role:

The Assistant Vice President, End User Computing is a senior technology leader accountable for the strategy, delivery, and continuous evolution of the enterprise end-user computing environment, ensuring secure, reliable, and high-performing digital workplace services across the organization.

This role is instrumental in shaping how employees work by modernizing devices, collaboration platforms, virtual desktop capabilities, and digital employee experience, while accelerating the adoption of automation and AI-enabled productivity tools at scale.

Reporting to the VP, Head of Infrastructure, Security & Operations, the AVP will balance operational excellence with transformation - strengthening foundational platform performance while driving innovation, simplification, and measurable improvements in productivity, user experience, and service outcomes.

This is an ideal opportunity for a leader who combines deep platform expertise with strategic vision, strong execution discipline, and the ability to influence across technology and business stakeholders in a complex, highly regulated environment.

Key Responsibilities:

Enterprise End User Computing Leadership

Lead the end-to-end strategy, delivery, and evolution of enterprise end-user computing services, including physical devices, virtual desktops (Citrix, Cloud PC), M365 collaboration platforms, citizen development tools, and digital employee experience capabilities.

Ensure services are secure, resilient, performant, and aligned with enterprise service expectations, business priorities, and risk requirements.

Provide leadership and oversight for managed service delivery, including partner performance, service accountability, and continuous improvement of operational outcomes.

Drive standardization, automation, and cost optimization across the end-user computing environment to improve scalability, efficiency, and service quality.

Digital Experience, Adoption & Productivity

Lead the evolution of end-user computing from a traditional service model to a modern, experience-led digital workplace platform.

Deliver measurable improvements in digital employee experience across devices, virtual desktops, and collaboration tools through data-driven priorities and service enhancements.

Accelerate enterprise adoption of M365, automation platforms, and AI-enabled capabilities to enhance employee productivity and enable new ways of working.

Establish clear success measures and reporting to monitor user experience, adoption, platform health, and business value realization.

AI-Enabled Productivity & Transformation

Champion the integration of AI-enabled capabilities into core employee workflows to improve productivity, simplify work, and reduce friction.

Partner across infrastructure, security, architecture, and business-facing teams to identify priority opportunities and enable sustainable adoption of AI in day-to-day work.

Identify, prioritize, and scale high-impact use cases that deliver measurable value to employees and the broader organization.

Citizen Development Enablement & Governance

Enable scalable and responsible use of citizen development platforms such as Power Platform, Blue Prism, and SharePoint to support innovation and productivity.

Establish governance, guardrails, and operating practices that balance speed, innovation, control, and sustainability.

Collaborate with Cybersecurity & Technology Risk and Technology Operations to ensure solutions are compliant, supportable, and aligned with enterprise standards.

Enterprise Collaboration & Stakeholder Leadership

Partner closely with Cybersecurity & Technology Risk to embed security, governance, and compliance requirements into platform strategy and delivery.

Collaborate with Technology Operations and adjacent infrastructure teams to ensure integrated service delivery, incident response, and operational excellence.

Build strong relationships across technology and business stakeholders, translating platform strategy and technical decisions into clear business outcomes.

Leadership, Talent & Operating Excellence

Lead, coach, and develop a team of approximately 15–20 engineers and specialists, building a high-performing culture focused on accountability, collaboration, and continuous improvement.

Set direction and priorities for the function in alignment with the Infrastructure, Security & Operations strategy and delivery model.

Optimize the operating model by balancing internal capability, vendor partnerships, and service effectiveness to deliver sustainable results.

Promote a culture that is user-centric, outcome-oriented, and committed to operational discipline, innovation, and continuous enhancement.

Required Qualifications:

Post-secondary education or equivalent practical experience in a relevant field

10–15+ years of progressive experience in enterprise end-user computing, digital workplace, infrastructure, or platform engineering, including leadership accountability for large-scale environments and service transformation

Proven experience leading the strategy and operation of critical end-user platforms, including devices, virtual desktops, collaboration platforms, and digital employee experience services

Demonstrated ability to deliver secure, reliable, and high-performing platforms, with accountability for:

Service availability and resilience

Performance and user experience

Cost and operational efficiency

Experience leading enterprise transformation initiatives, including:

M365 and collaboration platform adoption

Digital employee experience (DEX) improvements

Automation and AI-enabled workflow enablement

Demonstrated ability to embed security, risk, and compliance requirements into platform strategy and service delivery in partnership with cybersecurity and technology risk teams

Experience leading within a hybrid delivery model, including oversight of managed service providers and accountability for performance, service outcomes, and continuous improvement

Strong leadership capability, including:

Leading and developing cross-functional technical teams

Driving accountability, execution, and performance at scale

Strong executive communication and stakeholder management skills, with the ability to influence decisions and translate technical priorities into clear business outcomes related to cost, risk, productivity, and user experience

Preferred Qualifications:

Experience in financial services or similarly regulated industries, with exposure to:

Technology risk frameworks

Audit and compliance requirements

Operational resilience standards

Deep familiarity with:

Microsoft 365 ecosystem, including collaboration, automation, and AI-enabled capabilities (e.g., Copilot)

Virtual desktop and modern device platforms (Citrix, Cloud PC, endpoint management)

Digital experience monitoring and analytics tools

Experience enabling citizen development platforms (e.g., Power Platform, automation tools), with appropriate governance, controls, and guardrails

Strong vendor and partner management experience, including oversight of large-scale managed service providers

Exposure to cloud and platform cost management, including optimization of licensing, infrastructure, and service delivery costs

Benefits:

COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.

EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.

RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan

WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.

INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

Please apply before July 9 2026.

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