Senior Support Engineer

Inclusion without Exception

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Roles and Responsibilities:

Design and implement observability-as-code solutions using Terraform to deploy monitoring pipelines, dashboards, and alerting strategies across distributed systems.

Drive observability improvements leveraging industry-leading tools (Dynatrace, ELK, Splunk, PagerDuty) to achieve real-time performance insights and comprehensive system visibility.

Instrument applications for end-to-end observabilityimplementing distributed tracing, metrics collection, and log aggregation across Node.js and .NET microservices and event-driven architectures.

Troubleshoot complex incidents in production environments, diagnosing root causes across multiple service layers, databases, caches, and APIs under load using SLISLO frameworks.

Investigate and resolve Azure Kubernetes Service (AKS) infrastructure, ensuring reliability and scalability of containerized workloads with deep proficiency in Terraform and Azure managed services (SQL MI, Redis, Functions, Event Grid).

Translate business requirements into observable, resilient systems that meet defined SLIsSLOs and drive reliability improvements.

Automate operational tasks to reduce toil and improve system resilience through infrastructure-as-code and CICD best practices.

Lead incident response and remediation for mission-critical systems, conducting blameless postmortems and building resilience through chaos engineering and tabletop exercises.

Collaborate cross-functionally with development, platform, and business teams to improve service availability, scalability, and operational excellence.

Skills Required:

Must-have8 years hands-on experience in observability, SRE, or DevOps roles with proven expertise across infrastructure and application-level reliability.

Deep expertise in observabilit y tooling Dynatrace, ELK, Splunk, and PagerDuty demonstrated understanding of observability principles (instrumentation, correlation IDs, SLISLO frameworks).

Advanced proficiency with Azure Kubernetes Service (AKS), Terraform, and Azure

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Toronto, ON

Job Function

TECHNOLOGY

Role

Engineer

Job Id

418499

Desired Skills

DevOps | Microsoft Azure