Operations Support Manager

Company Description

Title: Operations Support Manager

Location: Central belt & West of Scotland

Monday to Friday

40 hours per week

£40,000 per annum

Paid mileage

Supporting the operations team through the central belt of Scotland that will include around 14 different locations. Travel expected within this position and a very hands on approach!!

Benefits:

28 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Bespoke training and development opportunities

Apprenticeships opportunities for all experience levels

Pension and life insurance

Discounts available on our Perkbox app; high street shops, holidays & cinema

Wellbeing hub

Access to employee assistance programme

Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Are you a FOODIE? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Operations Support Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Manager or above who is keen to move into a support role and who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

We are seeking a highly organised and efficient Operations Support Manager to join our team in Scotland. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.

Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departments

Develop and implement strategies to streamline processes and improve operational performance

Support Operations manager within the patch

Analyse operational data and key performance indicators to identify areas for improvement and cost reduction

Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence

Collaborate with cross-functional teams to align operational goals with overall business objectives

Oversee project management activities related to operational improvements and new initiatives

Ensure compliance with company policies, industry regulations, and health and safety standards

Prepare and present regular reports on operational performance to senior management

Manage relationships with key vendors and suppliers to maintain optimal service levels

Contribute to the development and implementation of long-term operational strategies

Qualifications

Minimum of 5 years' experience in operations management or a similar role

A strong background in catering and hospitality

A passion for food and innovation

Familiar with various budget models

Financial acumen within budgets, proposals and costings

Proven track record in strong team leadership and supervision

Strong knowledge of operations management principles and best practices

Excellent project management skills with experience in process improvement initiatives

Proficiency in data analysis and performance metrics

Advanced skills in Microsoft Office Suite and presentation building

Outstanding organisational and time management abilities

Exceptional communication and interpersonal skills

Ability to work effectively under pressure and meet tight deadlines

Project Management Professional (PMP) certification is desirable

Understanding of supply chain and logistics processes

Willingness to travel within Scotland's central belt as and when required

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.