Global Client Operations Project Manager (6 Month FTC)

Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide?

VSI provides language localisation and media services to the biggest brands in streaming and media entertainment. Headquartered in London, VSI consists of a global network of state-of-the-art studio facilities that use the world's best voice acting talent to tell the stories of our most watched movies and television series. VSI works across a wide range of media sectors from streaming platforms, traditional broadcast television, theatrical releases and gaming.

This role is offered on a fixed-term, six-month contract.

Job overview

As a GCO Project Manager, one will be a part of a team working on a variety of localisation projects, ensuring client retention, excellent service and profitability. They will be working on multi- lingual translation, voice-over/dubbing and subtitling projects for various entertainment clients worldwide.

The role would demand great organizational skills and to be able to work on multiple tasks while effectively switching focus between them. This is a very fast-paced role that requires someone to be proactive and effectively communicate information to all relevant stakeholders. Finally, the role might mean having to work with tight deadlines, so being able to work under pressure without losing focus is crucial.

Key Responsibilities

Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing - via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review - all while adhering to VSI's processes and quality standards

Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times

Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability

Providing operational support to Sales and Account Management at quoting stage where needed

Proactively maintaining a thorough understanding of VSI's core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales

Preparing project reports for the account manager and/or Head of Department as required

Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels

Using your initiative to deal with client or supplier issues and escalating to line manager where required

Identifying improvement opportunities for projects, accounts and processes

Discussing and understanding each client's specific requirements and offering advice if necessary

Processing supplier and client invoices timely and accurately

Working with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficiently

Performing any ad hoc admin

Essential Skills and Experience

Prior experience in a project management capacity in the localisation and/or media industries or similar role

Understanding of the dubbing and/or subtitling workflows.

Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency

Effective verbal and written communication when working with clients, suppliers and internal team members

Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service

High motivation and solution focused with proven problem-solving and organisational skills

Ability manage time effectively and prioritise tasks according to business needs

Flexibility and adaptability to be able to apply last minute changes and find solutions

Excellent attention to detail and time management

Good Microsoft Office skills

Previous experience with OOONA Project management or other similar tools an advantage

Previous experience with subtitling specifications and tools an advantage

What else is on offer?

Private medical insurance

Enrolment to company salary sacrifice pension scheme

Discounted gym membership

Cycle-to-work scheme

Travel card loan

Regular social activities