Install Partner Specialist

About Erie Home

At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Erie Home a workplace where you can win every day. Come grow your career with us.

Why Erie Home

We Win – Being driven every day to win is who we are

People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more

Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love

Support – Inclusion, sustainability, and reliability surround everything we do

Personal Growth – Dedicated to providing resources and encouragement for employee growth

Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary

The Install Partner Specialist at Erie Home main responsibility is vetting and onboarding qualified candidates that meet the staffing needs of an organization. The role plays a crucial role in onboarding a talented and engaged workforce while continuously working towards the Install Partner compliance goals.

Responsibilities:

Screen qualified contractors that meet company requirements

Run an orientation for installation partners to help them understand their roles and responsibilities.

Build reports on noncompliant installation through licensing & Insurance audits

Assist Installation Partners with payment-related issues.

Develop and maintain a pipeline of potential qualified candidates for future roles.

Report and process Install Partner concerns through the proper channels

Conduct Regional Meetings and provide operations with updates on onboarding candidates, Install Partner Performance, and operational territories.

Conduct exit interviews with Installation Partners & Installation Managers and ensure a structured exit process.

Required Education and Experience:

Qualifications:

Strong understanding of onboarding processes and best practices.

Comfortable using Microsoft applications such as Outlook, Excel and Word

Excellent communication and interpersonal skills.

Organizational and time management skills

Self-motivated

Bi-lingual in English and Spanish with the ability to write in both languages.

Travel Requirements:

None

Overtime/Additional Hours Requirements:

Additional and non-standard hours may be required (exempt)

Physical Requirements:

Normal Office Environment

Are We Your Company?

Focused on Growth Erie Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

Innovating, Always – Providing cutting-edge solutions for employees and customers

Partnering with Our Customers – Building trusted relationships at the core of everything we do

Empowering Employees – Creating opportunities for growth and success in a supportive environment

Supporting Our Communities – Giving back to the places our customers and employees call home

What We Offer

Industry-leading compensation package

Competitive medical, dental, and vision benefits after 60 days

Retirement savings plan with company match

Paid parental leave and generous paid time off programs

On-campus fitness programs and meal delivery services

Comprehensive health, wellbeing, financial wellness, and childcare benefits

Opportunities for growth and advancement

Additional Perks

Employee assistance program with 24/7 legal, financial, and counseling support

Employee discount marketplace with thousands of savings options

Flexible Gym membership

Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

Erie Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:

Remodeling 550 list placements

Qualified Remodeler Top 500 rankings

Smart Culture Awards for employee-focused culture

Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

Diversity and Equal Opportunity