Systems Operations Manager – Data Platforms -Teradata & Hadoop

Systems Operations Manager – Data Platforms (Teradata & Hadoop)

Wells Fargo is back in the office collaborating for fabulous outcomes.

This role is in the office three days a week.

No visa sponsorship or visa transfers.

About this role:

Wells Fargo is seeking a Systems Operations Manager to lead the end-to-end support and operations of enterprise Teradata and Hadoop data platforms powering large-scale analytics and business decisioning.

This role is accountable for platform stability, reliability, and operational excellence across a complex, multi-tenant ecosystem supporting 100+ tenants. The manager will lead a 24x7 operations team, apply Site Reliability Engineering (SRE) principles, and drive automation-led transformation to ensure predictable, resilient service delivery at scale.

This is a hands-on leadership role requiring strong execution discipline, ownership, and the ability to operate in a high-risk, regulated environment, ensuring SLA adherence, compliance, and business continuity outcomes.

In this role, you will:

Operational Leadership & Platform Ownership

Lead end-to-end platform operations for Teradata and Hadoop environments, ensuring availability, performance, and resilience

Provide clear ownership and accountability for production services, operational outcomes, and service stability

welDrive incident, problem, and change management, including major incident command and recovery leadership

Lead 24x7 global support operations, including on-call governance and escalation management

Operational Excellence & Service Performance

Own and drive SLA/OLA adherence, uptime, and service health metrics

Lead capacity management, performance tuning, and proactive issue prevention initiatives

Establish and enforce operational standards, runbooks, and service management practices

Drive root cause analysis (RCA) and long-term remediation of systemic issues

Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR.

Governance, Risk & Compliance

Ensure alignment with enterprise risk, compliance, and change management frameworks

Drive patching, vulnerability remediation, and platform security posture

Maintain audit readiness, documentation quality, and control adherence

Identify, escalate, and mitigate operational and platform risks

Multi-Tenant Platform Operations

Manage operations across shared, multi-tenant platforms, ensuring workload isolation and stability

Oversee resource allocation, scheduler configuration, and workload prioritization

Execute in high-risk production environments where changes impact multiple tenants simultaneously

Site Reliability Engineering (SRE) & Automation

Apply SRE principles to improve reliability, availability, and scalability of data platforms

Drive automation-first operations to eliminate manual toil and standardize service delivery

Implement and enhance observability, monitoring, and self-service capabilities

Partner with engineering teams to improve platform reliability, operability, and service maturity

Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR.

Stakeholder Engagement & Execution Alignment

Partner with Engineering, CIO-aligned teams, Cybersecurity, and LOB stakeholders

Provide clear, executive-ready communication on platform health, risks, and priorities

Drive cross-functional accountability and execution discipline across teams

People Leadership & Talent Development

Lead, coach, and develop a team of Systems Operations engineers and analysts

Build a culture of ownership, accountability, and operational excellence

Manage resource allocation, workforce planning, and vendor/partner support

Develop team capabilities in SRE practices, automation, and platform operations maturity

Resiliency & Business Continuity

Ensure resiliency posture across Teradata and Hadoop platforms, including:

Disaster recovery (DR) readiness and execution

RTO/RPO alignment and validation

Continuous improvement of recovery capabilities

Lead BCP execution and failover coordination for critical platforms

Required Qualifications:

5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of Leadership experience

Hands-on experience with:

Teradata and Hadoop platforms

Distributed systems and data platform operations

Incident, problem, and change management processes

Desired Qualifications:

Experience supporting enterprise-scale Teradata and Hadoop platforms

Demonstrated leadership in 24x7 production support and SRE environments

Strong experience in:

Automation, AIOps, and operational transformation

DevSecOps and CI/CD practices

Observability, monitoring, and platform telemetry

Familiarity with Kubernetes, containerization, and cloud-native architectures

Strong understanding of:

Multi-tenant data platforms and workload management

Regulatory, audit, and risk-controlled environments

Job Expectations:

Provide full operational ownership of Teradata and Hadoop platforms

Drive platform reliability, stability, and performance improvements

Ensure compliance, patching, and security governance alignment

Operate within a 24x7 production support model, including on-call leadership

Partner across CIO organizations to deliver scalable, resilient data platform services

Posting End Date:

9 Jul 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.