Ultra High Net Worth Lifestyle Services Sr. Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

The Ultra High Net Worth Lifestyle Services Sr Product Manager will play a critical role in delivering enhanced value to our UHNW clients. This role will execute on tactical elements of partner management, benefits procurement, and cross-functional business coordination, including the launch and delivery of an exclusive program offered to the top UHNW clients of Global Wealth & Investment Management (GWIM). This role will support the UHNW Lifestyle Services Program Executive and work closely with the Loyalty and Rewards Wealth Rewards Director.

Support Program Executive in the development of the program’s value proposition/positioning, design of client team integration and establishment of success criteria

Construct and manage the tactical development and delivery of the Lifestyle Services Program for the UHNW client segment

Assist in the identification and procurement of client offers and experiences tailored for the UHNW

Monitor the competitive landscape and emerging trends to ensure our UHNW offering remains differentiated from wealth management peers

Collaborate with the Loyalty & Rewards and Procurement teams to assess and onboard new third party partner vendors if/as necessary

Manage ongoing third party relationships with select, high-value partners that require specialized care

Coordinate and oversee end-to-end execution of virtual and in-person events for our UHNW clients, ensuring a flawless, best-in-class client experience

Train and coach client teams on how to articulate the Program’s value in client conversations

Collaborate with key enterprise partners (including Marketing, Legal, Risk and Compliance, etc.) to ensure the seamless rollout and integration of the Program

Responsible for day-to-day management of program (facilitating and fielding questions from client teams, etc.)

Needs to assist in development of pilot metrics and track metrics to inform program success

Takes direction and oversight to junior associate(s) in executing on tactical elements of program development and execution

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities:

Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities

Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins

Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape

Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence

Manages risk through implementing and monitoring effective controls in partnership with key support partners

Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates

Develops and influences product strategy, driving products to provide comprehensive solutions across the bank

Required Qualifications:

Demonstrated strategic planning/product management skills

Strong analytical skills with breadth of view

Negotiation skills

7+ years of relevant experience

Experience working with the UHNW client segment, with key insight into client expectations, interests and needs

Experience developing and executing offerings tailored to UHNW clients

Experience developing and managing third party partnerships

Proven track record of successfully creating and implementing business critical strategies, including managing large-scale, cross-functional initiatives from start to finish

Strong communication and influence/collaboration skills

Works effectively in a team environment

Experience managing program metrics, and meeting KPIs

Aligns and mobilizes resources in order to deliver sustainable results; takes initiative and is resourceful

Desired Qualifications:

Bachelors Degree

Skills:

Collaboration

Executive Presence

Oral Communications

Presentation Skills

Problem Solving

Attention to Detail

Continuous Improvement

Influence

Product Management

Strategic Thinking

Business Analytics

Innovative Thinking

Market Analysis

Process Management

Reporting

Shift:

1st shift (United States of America)

Hours Per Week:

40