Manager, Xactly Administration

Manager, Xactly Administration

Wolters Kluwer is seeking an experienced and results-driven Manager – Xactly Administration to join the Incentive Compensation & Planning Center of Excellence (COE). This team supports a complex global environment spanning 5 divisions, 50+ subsidiaries, and 3,000+ sellers across 140+ countries.

In this role you will lead the administration and optimization of multiple Xactly instances, ensuring accurate, scalable, and compliant incentive compensation operations. The ideal candidate will combine deep domain expertise in Sales Compensation (ICM) with strong technical and leadership capabilities to drive process excellence and transformation.

Key Responsibilities

Xactly Platform Administration

Serve as the lead administrator for Xactly Incent across multiple instances

Configure, maintain, and enhance compensation plans, rules, and organizational hierarchies

Manage system upgrades, releases, and feature implementations

Ensure platform scalability and alignment with evolving business needs

Incentive Compensation Operations

Oversee end-to-end commission calculation processes ensuring accuracy and timeliness

Manage monthly commission cycles, including validation, approvals, and payroll readiness

Govern 500+ compensation plans and complex business rules

Ensure compliance with internal policies and audit requirements

Data Management & Integrations

Manage integration between Xactly and upstream/downstream systems (CRM, ERP, HRIS)

Oversee 90+ data feeds ensuring integrity, completeness, and accuracy

Monitor and audit data quality, calculation logic, and system performance

Reporting & Analytics

Develop and maintain dashboards, reports, and analytics to support business decisions

Provide insights into compensation performance and operational efficiency

Stakeholder Collaboration

Partner with Sales Operations, Finance, HR, IT, and COE teams

Act as a bridge between business stakeholders and technical teams

Support compensation plan design, changes, and governance processes

Process Optimization & Governance

Establish and enforce best practices, SOPs, and governance frameworks

Identify process gaps and drive automation and efficiency improvements

Lead initiatives to standardize and scale COE operations

Team Leadership & Enablement

Mentor and guide Xactly administrators and analysts

Provide training, documentation, and user support

Drive a culture of continuous improvement and operational excellence

Required Skills & Experience

8+ years of experience in Sales Compensation (ICM), including platform administration

Strong expertise in Xactly Incent configuration and administration

Proven experience managing complex compensation structures and multi-instance environments

Solid understanding of commission calculations, governance, and dispute resolution

Hands-on experience with data integration and validation processes

Strong analytical and problem-solving skills with attention to detail

Experience working in global, matrixed organizations

Technical Skills

Advanced Excel and PowerPoint

Working knowledge of SQL (beginner to intermediate)

Experience with reporting and analytics tools

Nice to Have:

Xactly certifications (Administrator, Plan Configuration) or willingness to obtain

Experience with other ICM tools (e.g., Varicent, SAP Callidus)

Exposure to COE operating models and large-scale transformations

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.