Analytics & Intelligence – Lead Analyst (Pharma CRM Measurement & Analytics)

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Analytics& Intelligence – Lead Analyst (Pharma CRM Measurement& Analytics)

Roche India – Roche Services& Solutions

Chennai or Hyderabad

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

Roche has established the Global Analytics and Technology Center of Excellence (GATE) to drive analytics and technology‑driven solutions by partnering with Roche affiliates and global teams across the globe.

As aLead Analyst (Pharma CRM Measurement& Analytics), you will play a critical role in supporting the Pharma CRM Platform / Product team in building and optimizing CRM measurement frameworks. You will lead the development of strategic performance scorecards, engagement velocity metrics, and activity‑based KPIs, and generate analytics that inform CRM platform simplification, user experience improvements, and commercial impact.

Your Opportunity

Design and build CRM performance scorecards and dashboards for home office and field teams

Develop and track activity‑based metrics (e.g., engagement velocity, objective‑based calls, high‑value interactions, call planning adherence)

Measure engagement timeliness and call quality indicators to understand execution quality and improvement areas

Establish a standard CRM measurement framework and KPI dictionary, enabling consistent reporting across markets and brands

Quantify value of high‑ vs low‑impact engagements and identify patterns in customer coverage and segmentation

Evaluate CRM workflows and engagement models (e.g., call planning, suggestions/NBA, remote engagement) and recommend simplification and optimization

Translate business strategy and CRM product vision into measurable KPIs and reporting requirements

Support leadership reviews and roadmap prioritization with clear, executive‑ready insights and recommendations

Partner with CRM Product, CRM Operations& Commercial Excellence to deliver robust analytics solutions

Provide guidance and oversight to junior analysts and contribute to best practices and standards for CRM measurement

Collaborate with global stakeholders and be flexible to work in IST/PST overlapping hours

Who You Are

You hold a bachelor's degree in Technology, Engineering, Statistics, Mathematics, Data Science, Business Analytics and6 to 12 years of experience in analytics, business intelligence, commercial analytics, or sales operations

Strong experience in CRM / Engagement analytics and performance measurement, exposure to pharma or healthcare commercial models is strongly preferred

Domain& Technical Skills

Veeva CRM or Salesforce CRM knowledge is mandatory, with strong understanding of CRM data structures (accounts, contacts, calls, activities, suggestions, events, NBAs, etc.)

Hands‑on experience working with CRM systems and data from an analytics/reporting perspective

Proficiency in SQL, Excel, and BI/visualization tools such as Power BI or Tableau

Experience with cloud data platforms (e.g., AWS – Redshift, S3, Athena) or similar

Ability to work with structured, semi‑structured, and unstructured data, experience with Python or R is an advantage

Behavioral& Communication Skills

Strong analytical thinking and hypothesis‑driven problem solving, with a clear focus on business impact

Proven ability to translate business questions into KPIs, dashboards, and actionable insights

Excellent storytelling, visualization, and presentation skills, including engaging senior stakeholders

Comfortable working in a global, matrixed environment with multiple stakeholders and priorities

Demonstrates Roche values of integrity, courage, and passion, with a strong focus on delivering value for customers and patients

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.