Product Manager
About the role
Job Summary
We are seeking an experienced Product Manager with deep expertise in retail store technology and hands-on experience working with modern retail sales and store management platforms. The ideal candidate will have a strong understanding of omnichannel retail operations, point-of-sale systems, self-checkout, inventory management, loyalty programs, and store fulfillment workflows.
This role will partner closely with Business, Store Operations, Engineering, Architecture, UX, and QA teams to define, prioritize, and deliver enhancements across the store technology ecosystem while ensuring seamless customer and Team Member experiences.
Key Responsibilities
Location : Hyderabad / Ahmedabad
Product Strategy & Roadmap
Define and execute the product roadmap for store systems and retail technology initiatives.
Translate business objectives into scalable product solutions.
Prioritize features based on customer value, operational impact, and business outcomes.
Store Technology Product Ownership
Serve as the Product Manager for store systems and retail technology capabilities.
Manage enhancements across:
POS (Point of Sale)
Self Checkout (SCO)
Returns and Exchanges
Loyalty and Rewards
Promotions and Coupons
Payments and Tendering
Inventory Lookup
Order Management
Buy Online Pickup In Store (BOPIS)
Ship From Store (SFS)
Endless Aisle
Store-to-Store Transfers
Requirements & Delivery
Gather requirements from business stakeholders and store operations teams.
Create and maintain:
Business Requirements Documents (BRDs)
User Stories
Acceptance Criteria
Process Flows
Lead grooming sessions and support engineering throughout the delivery lifecycle.
Cross-Functional Collaboration
Work closely with:
Store Operations
Merchandising
Loyalty
Payments
Engineering
UX/UI
QA
Architecture
Drive alignment across multiple stakeholders and business units.
Operational Excellence
Analyze store processes and identify opportunities to improve:
Checkout efficiency
Inventory accuracy
Labor productivity
Customer experience
Shrink reduction
Define KPIs and measure business outcomes post-launch.
Required Qualifications
5+ years of Product Management experience.
3+ years working with retail store systems.
Hands-on experience with retail store platform implementations, enhancements, or support.
Strong understanding of:
POS systems
Self Checkout
Omnichannel retail
Loyalty and rewards programs
Inventory management
Payments and tendering
Order fulfillment processes
Experience writing detailed product requirements and user stories.
Strong stakeholder management and communication skills.
Preferred Qualifications
Experience with large retail organizations.
Experience with store technology modernization initiatives.
Familiarity with:
OMS (Order Management Systems)
CRM/Loyalty platforms
Payment processors
Retail inventory systems
Store handheld/mobile applications
Agile/Scrum product management experience.
CSPO, SAFe POPM, or equivalent certification.
Key Skills
Retail Store Platforms
Retail POS
Self Checkout (SCO)
Omnichannel Retail
BOPIS / SFS
Loyalty & Promotions
Inventory Management
Payments & Tendering
Agile Product Management
Requirements Management
Stakeholder Management
User Story Creation
Product Roadmapping
Success Measures
Increased store operational efficiency
Improved customer checkout experience
Reduction in checkout friction and shrink
Successful delivery of store technology enhancements
Adoption and business impact of new store capabilities
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