Core Operations - Assistant Manager

Position Overview

The Senior Associate supports day-to-day processing and risk management activities within the Check Operations department, with a strong focus on check exception review, resolution, and adherence to operational controls. This role is responsible for executing assigned processing activities accurately and timely, identifying potential operational risks, and escalating issues appropriately.

The Senior Associate works closely with the Officer and key partners to resolve exceptions, maintain control discipline, and support high-quality operational outcomes in a regulated environment.

Key Responsibilities

Check Processing & Fraud Awareness

Perform daily check processing and exception review, including posting, returns, and related research activities.

Identify unusual activity, exception trends, duplicate presentments, altered or counterfeit items, and potential fraud indicators.

Escalate suspicious activity or processing concerns to team leads, Officers, or Fraud partners.

Support resolution-oriented investigations by providing documentation, research, and timely follow-up.

Communicate clearly with internal partners to support issue resolution and service delivery.

Operational Controls & Risk Support

Execute processing activities in strict adherence to established controls, procedures, and regulatory requirements.

Ensure accuracy, completeness, and timeliness of assigned work.

Identify potential control gaps, processing errors, or emerging risks and escalate promptly.

Support audit, risk, and control reviews.

Issue Resolution & Collaboration

Research and resolve routine to moderately complex reconciliation issues independently.

Partner with Officer and peers to resolve complex exceptions.

Follow escalation paths when needed.

Contribute to a collaborative team environment.

Process Improvement & Change Support

Identify inefficiencies and recurring exceptions.

Support process improvements and system enhancements.

Provide feedback to leadership.

Senior Associate-Level Expectations

Execute responsibilities with defined procedures.

Demonstrate strong attention to detail.

Escalate risks and issues appropriately.

Focus on operational execution.

Maintain accuracy and accountability.

Qualifications & Skills

Required

Strong attention to detail

Organizational and time-management skills

Analytical and problem-solving ability

Effective communication skills

Accountability for quality and accuracy

3+ years into MIS reporting

Advanced MS Excel and power BI

Experience using project tracking tools, dashboards and reporting mechanisms

Preferred

Experience in reconciliation or banking operations

Exposure to exception processing and risk prevention

Familiarity with regulated environments

Why This Role

Exposure to check operations and reconciliation

Opportunity to grow toward Officer role

Contribution to operational quality and risk management

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

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