Lead Systems Operations Engineer - Production Support

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

Make decisions on technical changes and enhancements

Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Strong experience in providing first-level production support for business-critical applications

Hands-on experience supporting Java-based applications in production environments

Working knowledge of cloud and platform technologies such as OpenShift, Google Cloud Platform, PCF, and virtual machines

Strong understanding of DNS concepts, traffic routing, and load-balancing strategies

Hands-on experience with DNS and load-balancing tools such as F5, AVI, or similar platforms

Ability to troubleshoot issues across application, middleware, network, database, and infrastructure layers

Strong experience using monitoring and observability tools such as Splunk, AppDynamics, and Dynatrace

Good understanding of network fundamentals and connectivity troubleshooting

Ability to work effectively in a fast-paced, alert-driven production support environment with on-call responsibilities

Strong communication skills with the ability to collaborate across technical teams and escalate issues clearly

Posting End Date:

25 Jun 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.