Operations Manager - Mortgage

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

Job Description

Directly and through staff, manage and coordinate the operational activities for assigned functional areas or regions. Ensures quality service and effective operations support for all assigned internal and external customers. Leads high-performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within areas of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualifications

Bachelor’s degree, or equivalent work experience

Typically, Seven to Ten years of total experience in Operational Activities

Two to Three years of relevant experience in Operations Manager or Team Management role

Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams

Preferred Skills/Experience

Thorough knowledge of operational functions, systems, procedures, various products and services supported by the assigned areas

Experience in Mortgage, Loss Mitigation (Workout plan, Modification trial, Forbearance plan, Repayment agreement, Servicing transfer, Workout option evaluation), Banking Operations and Load Progress is required

Understanding of applicable Federal and State laws and regulations

Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable

Good organizational, managerial and project management skills

Well-developed customer relations skills

Excellent interpersonal and verbal and written communication skills

Excellent supervisory and management skills

Ability to manage multiple tasks

Work Mode: 5 Days in Office

Shift Timing: 7:00 PM to 4:00 AM IST

Location: Chennai

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.