Operations Manager - Mortgage Servicing, Quality Testing

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

Job Description

The organization's risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities.

Its goal is to assess and/or manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.

Under general supervision, the Business Risk Specialist monitors systems, databases, information, processes or procedures, identifies and escalates matters requiring attention to the appropriate area, performs work on projects and initiatives, assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations, coordinates the collection and/or compilation of data, compiles and provides reports, may assist in report development, analyzes data, provides guidance, support and recommendations to Lines of Business and assists in the implementation of business risk initiatives.

Basic Qualifications

Bachelor’s degree in business, finance, risk management, or related field, or equivalent work experience

Typically, Nine to Eleven years of total experience in Mortgage Servicing, Quality Testing, Bankruptcy, Risk Management, Customer Default or Financial Services Operations.

Typically Five Plus years of relevant experience in leadership or team management

Preferred Skills/Experience

Intermediate understanding of the associated operations, products/services, systems, and risks/controls applicable to assigned area

Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends

Well-developed analytical skills

Proficient computer navigation skills, particularly word processing, spreadsheet, databases, and presentations

Effective verbal and written communication skills

Previous experience in security, fraud, anti-money laundering and/or financial services preferred

Work Mode: 5 Days in Office

Shift Timing: 6:30 PM to 3:30 AM

Location: Chennai

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.