Assoc Mgr. Professional Services Consulting

Job description

Company and benefits

Job ID

ASSOC018826

Employment Type

Regular

Work Style

hybrid

Location

Pune City,India

Travel

Up to 25%

Role

Assoc Mgr. Professional Services Consulting

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do you.

Job Title: Implementation Lead (Regional Associate Manager) for OneView

Job Overview: The Regional Lead is responsible for managing a small team, overseeing payroll implementation delivery, and serving as a key point of contact for both internal and external stakeholders. The successful candidate will play a crucial role in setting up team priorities, ensuring consistency in service delivery, and identifying and addressing training gaps within the team.

Responsibilities:

Team Management:

Manage a team of Solution Consultants, providing direct supervision and guidance.

Set team priorities to ensure the timely and accurate completion of goals.

Coach and mentor team members to enhance performance and resolve challenges.

Portfolio Management:

Serve as the escalation path for the team, customers, and partners.

Oversee the Implementation process in collaboration with the project teams and ICPs.

In collaboration with the PM, leads the Solution consultant's global tasks during the Welcome Phase of the assigned projects.

Oversee the implementation of payroll processes and ensure consistency in delivery across all Customers and ICPs.

Involved in project planning and re-planning in collaboration with the PM.

Training and Development:

Identify and address training gaps within the team, implementing training programs as needed.

Foster a culture of continuous improvement, recommending enhancements to processes and tools.

Performance Oversight:

Take responsibility for the overall performance of the team, ensuring quality, volume, and timeliness of delivery.

Provide input on staffing needs and team processes required to achieve optimal results.

Oversee and support the team with their maintenance of the Country Guides.

Qualifications:

Comprehensive understanding and application of payroll concepts, procedures, and practices.

Basic knowledge of related disciplines and ability to collaborate within a broader organizational context.

Proven experience in team management, with the ability to set priorities and coach team members.

Strong problem-solving skills, exercising judgment within established procedures and policies.

Excellent communication and interpersonal skills, with the ability to act as a trusted advisor to both internal and external stakeholders.

Associate Manager (HRSD)

This position will provide you with an opportunity to work with cutting-edge technology for an industry leader. At UKG, we’re continuing to our product footprint globally, and creating opportunities across APAC. Join us as an Associate Manager and you will be truly accountable for your own success within our business. Your superior communication and presentation skills alongside your knowledge of our Full Suite HCM Solution will ensure your ability to connect with our clients and associates.

As an Associate Manager, you will play a crucial role in supporting your team and ensuring the smooth operation of daily activities. Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless “follow the sun” implementation methodology. This role supports the internal Executive Sponsor for assigned projects, provides leadership throughout the launch cycle, and partners with other departments to deliver a launch experience aligned with, or exceeds expectations.

The team you will be leading will be responsible for implementing UKG’s Full Suite HCM Solution to our customers, globally. You will serve as the delivery lead on UKG engagements by providing oversight to the project team and maintaining impactful relationships with the project team by:

Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability.

Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on-time.

Proactively manage the health of projects thru on-going quality assurance techniques, reporting, and activities.

Maintain a high-level of customer satisfaction while managing customer escalations as required.

Accurately forecasting project staffing needs and work closely to staff projects while maximizing overall staff utilization.

Directly manage Project Management staff to inspire them to achieve their best and provide on-going career development/mentoring.

Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders.

Bachelor’s Degree in a Technical Field; MBA Desired.

8-10 Years of Work Experience; People Management Preferred.

Ambitious Experienced Professional Services Leader with proven Skills.

Strong Project Management Skills and Enterprise Software Experience.

Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management.

Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers.

Demonstrated Experience in Selling Services as part of an Enterprise Software Company.

Outstanding People/Team Management and Communication Skills.

Knowledge of Workforce Management.

Ability to Travel, as needed

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.