Storage & Data Protection Support Engineer
Skills
About the role
Req ID: 376663
We are currently seeking a Storage Data Protection Support Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN).
Job Description – Storage Data Protection Support Engineer (L1/L2)
Experience: 5–8 Years
Location: India / Global Delivery Centers
Shift: 24x7 Rotational Support
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Role Overview
We are seeking a skilled Storage Data Protection Support Engineer to provide first-level operational support across enterprise storage, SAN, backup, and virtualization environments. The role focuses on incident handling, restore operations, monitoring, and ensuring stability of critical infrastructure systems.
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Key Responsibilities
Backup Data Protection
Perform backup and restoration activities:
o File-Level Restore (FLR), VM Restore, BMR (Bare Metal Recovery)
o NBMR configuration and restore (NetBackup)
Troubleshoot and resolve backup failures and incidents
Configure and support:
o NetBackup (FL/NBMR)
o Acronis backup solutions
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Data Domain Monitoring
Monitor and respond to Data Domain alerts:
o Connectivity loss
o Temperature alerts
o Hardware failures
Perform initial diagnostics and escalate critical issues
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Storage Administration
Configure and manage storage arrays:
o Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity
o VPLEX (Local Metro)
o Pure Storage, IBM storage
Perform storage provisioning and LUN management
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SAN Management
Perform SAN zoning and administration using:
o Brocade switches (SANnav)
Troubleshoot SAN connectivity and performance issues
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NAS Replication
Configure NAS storage:
o Unity, Isilon (SMB / NFS protocols)
Support replication setup and failover operations
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OS Virtualization Support
Configure and manage storage integration on:
o Windows, Linux, ESXi
VMware support:
o Datastore provisioning and expansion
o Storage vMotion operations
o VM storage troubleshooting
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Monitoring Performance Management
Monitor and analyze performance using Grafana or similar tools
Track health and performance of:
o Storage arrays (XIO, PowerMax, PowerStore, Unity, VPLEX)
o SAN ports (Brocade switches)
o NAS (Isilon)
o OS (Linux/Windows)
Perform array and SAN log collection and analysis
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Incident Vendor Management
Handle L1/L2 incidents and service requests
Raise and manage support tickets with:
o Dell EMC, Pure Storage, IBM
Coordinate hardware replacements and vendor escalations
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Required Skills Experience
Mandatory Skills
5–8 years of experience in Storage, SAN, and Backup Support
Strong experience with:
o Backup tools (NetBackup, Acronis)
o Brocade SAN zoning (SANnav)
o Dell EMC storage platforms (XIO, PowerMax, Unity – basic to intermediate level)
Good understanding of:
o Linux Windows systems
o VMware storage management (datastore handling)
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Preferred Skills
Familiarity with:
o Data Domain
o VPLEX, Pure Storage, IBM storage
o NAS technologies (Unity, Isilon)
Exposure to monitoring tools (Grafana)
Basic scripting knowledge (Shell/Python) is a plus
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Certifications (Good to Have)
Dell EMC or Storage Certifications
Veritas NetBackup Certification
VMware Certified Professional (VCP)
ITIL Foundation
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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