Manager, Business Management, COO T&O Office

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Requisition Number: 56898

Job Location: Singapore, SGP

Global Grade: Band 4

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 25/06/2026

Posting End Date: 09/07/2026

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Job Summary

This role is to lead COO T&O and CIO ISD (Information, Security & Data) as the Head of Strategy and Business Management. The role is to support the COO & CIO ISD Management Team by providing critical analysis and insight into the strategy, performance and risk profile of the function.

Strategy

Awareness and understanding of the Group’s business strategy and T&O Strategy

Support development of strategy work for T&O Organization in close alignment with technology architecture and operations.

Location strategy. Working with GBS and T&I Senior Management to bring transparency and visibility on individual location strategies.

Business

Responsible for the delivery and execution of the COO & CIO(ISD) Strategy along with the associated organisational factors such as headcount and location strategy.

Ensuring appropriate financial planning, governance and controls are in place to ensure benefits from investments are delivered as per plan. Requires collaboration with the broader business organisation as well as other COO, CIO and Functions in the organisation.

Partner with T&O Finance to ensure that the portfolio is run within the guidelines of the Bank and participate as needed in audit reviews – internal and external.

Proactively review and challenge the quality of the financial discipline across T&O.

Work with Communications team to design and execute a communications strategy for COO & CIO(ISD) which includes organising and curating the content for townhalls and onsites as appropriate.

Processes

Use data analytics to analyse findings and create suggestions/insights for strategic and operational improvements and changes

Communicate with internal business or function T&O responsible to understand the “change” needs of their departments and/or the T&I organisation

Work with stakeholders to investigate and feedback need for change. Define initiatives and conceptualise how they can be structured.

Gain buy-in, usually from senior management, of the best method of introducing the recommendations to the organisation.

Key Responsibilities

People & Talent

Support the COO T&O, CIO(ISD) on review of department structure, Financial review, capacity plans and other HR related activities.

Employ, engage and retain high quality people (in line with the T&O location strategy), with succession planning for critical roles.

Ensure the provision of ongoing training and development of people. Ensure that holders of all critical functions are suitably skilled and qualified for their roles (such that the team is skilled and experienced to deliver its obligations and to meet the challenges of the future) ensuring that they have effective supervision in place to mitigate any risks.

Set and monitor s and objectives for direct reports, allocating appropriate responsibility, accountability, and authority. Segregate duties to minimise operational risk. Provide feedback and rewards to direct reports in line with their performance against their responsibilities and objectives.

Risk Management

Maintains a comprehensive insight into the current and emerging risk profile.

Evaluates the appropriateness of the organization’s frameworks for governance, risk and control

Contributes to the development of risk-oriented culture within the organization

When processes change ensures controls and monitors are fit for purpose and redesign where necessary

Supports timely and quality execution of governance and control changes as and when required

Governance

Governance of T&O COO & CIO(ISD) headcount hiring, reporting standards and tools to attain a common view on Organization.

Provide the executives of T&O COO & CIO (ISD) team with useful, accurate, and timely views and analysis of the Organization growth/reductions visibility and probable trajectory

Work with Finance and HR to ensure the headcount data is aligned with Corporate plans and other needs such as for Property planning

Run Group initiated Organization efficiency and effectiveness related programs for T&I, identifying, consolidating, and reporting to relevant Project Steering Committees offshoring or right-shoring potentials, in alignment with Senior T&I stakeholders

Work with GBS counterparts to plan migration initiatives in alignment with the send side

Continuously improve the way we manage T&O reporting in the Bank measurable and trackable. Be the SPOC for Group FP&A on submissions and queries.

T&O Lead for Strategic HR Initiatives

Manage and control COO T&O & CIO(ISD) headcount, budget and expense.

Support the development and execution of the T&O Business Efficiency and Performance metrics

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Develop and maintain business and professional networks. Engage and manage external vendors, where applicable

Facilitate collaboration, networking and alignment within and across teams. Build alliances and reach consensus across senior stakeholders. Deepen business/function’s stakeholder relationships, including (but not limited to): T&I MT; Finance, HR, Supply Chain Management

Our Ideal Candidate

Over 10 years of relevant experience in building and maintaining programs within a bank.

Bachelor’s Degree (or higher).

Significant experience working in/running Innovation and Change within a complex organisation

Experience of running a COO and technology delivery team ideally within a Financial Markets business

Ability to work independently in a fast-paced environment

Ability to articulate complex issues concisely and communicate effectively, both spoken and in written

Collaborative and creative problem solver, while being outcome focused.

Strong interpersonal and stakeholder management skills

Strong analytical skills with an ability to understand complex workflows and excellent attention to details

Comfortable working in a relatively unstructured and multi-cultural environment

Role Specific Technical Competencies

Strong financial management background in a COO or Business Management role.

Working experience in supporting a Financial Markets business / bank

Competencies

Action Oriented

Collaborates

Courage

Customer Focus

Decision Quality

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

Strategic Mindset

Nimble Learning

Manages Ambiguity

Instills Trust

Gives Clarity & Guidance

Drives Vision & Purpose

Develops Talent

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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