Technical Account Manager Lead APAC
About the role
ABOUT TALON.ONE:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT US:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT THE ROLE:
We are looking for an empathetic and proactive APAC TAM Lead to join Talon.One.
You will be responsible for transitioning our APAC Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team.
The APAC TAM team currently consists of 4 high-performing members. Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting. Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the EMEA CSM Lead.
This is a full-time remote role based in Singapore.
ONCE YOU ARE HERE YOU WILL:
Oversee the day-to-day operations of the APAC Technical Account Management team, ensuring high-quality service delivery and client satisfaction
Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently
Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered
Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities
Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively
Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations
Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution
Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use
WHAT WE NEED YOU TO BRING TO THE TABLE:
Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture
Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity
Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures
Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency
Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations
Support the recruitment and onboarding of new team members as the EMEA region continues to
Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
WHAT'S IN IT FOR YOU:
1,600 SGD annual learning budget
30 days of annual leave, plus extra paid days for your birthday and moving day
450 SGD home office setup budget, a 75 SGD monthly home office allowance
Freedom to work from abroad for up to 90 days worldwide!
WeWork On-Demand access for flexible workspace solutions
Mental health support with nilo.health
Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents
Questions about this role
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