Client Success Specialist

We are looking for a Client Success Specialist (12-month fixed-term contract) to join our team in Milan.

In this customer-facing role, you will act as a trusted partner to our clients, particularly in supporting digital solutions and related services, ensuring outstanding service delivery and driving client satisfaction. You will play a key role in managing client relationships, resolving requests and supporting product adoption concerning digital solutions, and collaborating cross-functionally to deliver best-in-class solutions.

International SOS is the world’s leading medical and security services company with over 13,000 employees working in 1,200 locations in 90 countries. Established 40 years ago, we have become the market leader for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Key responsibilities

Position yourself as an expert in our digital products and services by continuously maintaining up-to-date knowledge of product developments and roadmaps, ensuring the highest level of service for our clients

Drive the adoption of digital products and services, e.g. through client training to support customer retention and growth

Support clients with various requests and inquiries concerning our digital products and services

Assist with the implementation of digital products for our clients

Support the Account Management and Business Development teams in client discussions

Gather customer feedback to contribute to continuous product improvement

Coordinate data accuracy reviews with clients

Prepare regular status reports for internal and external stakeholders

About you

You have experience in customer support within a professional services or international B2B environment

You work in a quality- and customer-oriented as well as structured manner, know how to set priorities, and take initiative proactively

You are characterised by an independet, structured, and solution-oriented working style, combined with a hands-on mentality, and you are a strong team player

You are fluent in Italian and English, additional European languages are an advantage

You have successfully completed a degree or have a comparable qualification

Benefits

Competitive salary and comprehensive benefits package

Flexible working environment

An opportunity to thrive in an international environment

Meaningful work with a global impact

Warm, supportive, and open company culture

#LI-Hybrid

#LI-Europe

Please submit your application in English.