Lead Management Agent - Germany

Company Description

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.

Are you looking for variety, development and real impact? Welcome to MSX.

Job Description

We are looking for a customer-focused, proactive Inside Sales & Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats

Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics

CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion

Qualifications

Experience in outbound sales, B2B sales, or business development

Customer service expert with strong communication and commercial skills

Fluent in German and English (minimum B2 level)

Skilled in CRM tools, MS Office, and multitasking in a fast-paced environment

Working pattern:

Permanent, full-time contract (40h per week)

Hybrid work model after initial training (1-2 days WFH). Our office is located at Carrer de la Consititució 2, Sant Just Desvern, Barcelona

What we can offer:

Deep industry insights, working closely with customers, suppliers & dealers

MSX Bazaar – Exclusive employee shopping portal

26 vacation days (23 + 3 extra!)

Ongoing internal training & professional development

Fully adapted offices for a comfortable, accessible workspace

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement

Parts, Accessories & Service Performance

Actionable Insights

Repair Optimization & Compliance

Learning Solutions

Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.