Site Reliability Engineer (Observability) – (Hybrid)

Job Description

Are you passionate about system stability and continuous improvement? Join us to lead the reliability of our global services.

We are looking for an experienced Site Reliability Engineer (SRE) to join our team in Barcelona. You will focus on ensuring the resilience and observability of our platform, using SRE principles such as SLIs/SLOs, error budgets, and toil reduction. You will work with experts to ensure our critical infrastructure is stable, scalable, and highly available through automation and data analysis.

Why eDreams ODIGEO

We’re the world’s leading travel subscription platform.

We pioneered Prime, the first and largest travel subscription programme, which has topped over 8 million Prime members since launching in 2017.

Millions of customers every year across 44 markets – 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo

More than 100 million searches per day on our websites – more than 6 billion AI daily predictions

Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts

Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs - including hotels, rail, flights, dynamic packages and car rental, among others - compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.

What you will do:

The role Key Responsibilities and Reliability Objectives

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. We use Cloud platforms like Google Cloud Platform, focusing on the transition toward software-defined infrastructure. As an SRE, you will use these tools to maximize uptime and system stability:

Kubernetes

ArgoCD

Horizon WorkSpace (Virtual Desktops)

Certificate Management

GCVE

GKE

Dockers

Google Cloud, Azure, Amazon

F5 LoadBalancers

Fortigate Firewall

ZTNA/Sase

Identity Management

Datadog

Grafana

Kibana

Elasticsearch

Kafka

Corporate Services

Jira Service

Security Services

Github

Jenkins

You will be responsible for:

Leading incident response, triage, and troubleshooting in complex distributed systems.

Designing and implementing automated remediation strategies to reduce operational toil.

Managing comprehensive observability (monitoring, alerts, logs) to maintain ecosystem health.

Facilitating blameless post-mortems and driving improvements based on incident learning.

Act as an internal consultant and evangelist. You will train multidisciplinary product teams on how to instrument their code effectively (using OpenTelemetry/APM) and build their own custom dashboards.

We apply the GitOps paradigm and extreme automation to ensure stability, using:

Terraform for Infrastructure as Code

GitLab-CI and Jenkins for CI/CD

Docker as the Build-Ship-Run anywhere philosophy

Kubernetes as the preferred orchestrator

Helm for easily deployable applications

As an SRE, your mission will be:

Define and monitor SLIs/SLOs to align technical performance with business needs.

Optimize infrastructure through code to ensure scalability and availability.

Create and manage efficient and automated product deployment lifecycle.

Collaborate with other Company teams to implement best practices for the development lifecycle.

Implement continuous integration, delivery and deployment methodologies.

Your ultimate goal is to drive down Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR) by providing automated, correlated insights during high-severity incidents.

What you need to succeed:

Good to have

We are looking for professionals with a data-driven approach to reliability and a passion for technical diagnosis:

Solid experience in the incident management lifecycle and triage.

Advanced debugging skills in distributed systems.

Solid experience in Infrastructure as Code: Terraform, Terragrunt.

Experience in Scripting languages: Python, YAML, Go, …

Experience in automation tools: terraform, argoCD, Crossplane…

Experience with Orchestrators: Kubernetes.

Proactive and data-driven approach to reliability improvement.

Experience with GCP.

Methodical (Definition of Done, Ways of working).

Always looking for innovation and improvement.

CAN DO attitude is a must.

Open to learn attitude is a must.

Desirable: Network Engineer experience.

Desirable: Docker experience.

Desirable: Experience creating MCPs and A2A.

Preferred Qualifications

Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants.

Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into different workflows.

AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to enhance productivity.

Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.

Collaboration with AI: Experience or interest in collaborating closely with AI tools to complement traditional practices.

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

A rewarding Compensation package! Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle.

Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.

Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.

Your Well-being is our priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome. You’ll be able to find the right work-personal life balance that suits you best.

Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.

Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO?

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.

Job Summary

Barcelona Location

Permanent Job Type