Customer Care Representative (Portuguese-Speaking) - based in Madrid

Location: based in our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

In this role, you will be responsible for:

Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.

Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.

Management of backorders and customer returns.

Issuing and checking invoices in electronic format with possible resolution of anomalies.

Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.

Complaints management.

What we are looking for in you:

Minimum 2 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.

Native or very fluent level of Portuguese, both written, spoken and reading comprehension skills.

Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.

Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred.

Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).

Aptitude for using advanced IT tools.

Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.

Aptitude for teamwork.

Ability to withstand stress.

Aptitude for customer satisfaction and continuous improvement of service and processes.

What can we offer to you:

Permanent contract, with attractive salary and benefit package

Hybrid working schedule.

Working within an international, proactive and innovative environment.

Upskilling in a challenging but healthy competition atmosphere.

Mentoring and a company investing in the professional and personal development of its people.

Company with a purposeful mission.