Account Manager (Hospitality)

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager at Lightspeed, you'll join our APAC Hospitality Sales team and you will be responsible for managing inbound sales for our hospitality venues based in the APAC market. Your role will be working closely with a large range of merchants to build rapport, understand their objectives and ensure they’re getting the best solution possible to help them achieve their goals.

What you’ll be doing:

Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers needs and preferences

Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction

Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms

Demonstrate software solutions to customers, from core POS products to modules and upgrades

Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue

And a little bit of…..

Building strong retailer advocacy, increasing hospitality owners empathy and understanding throughout the company

Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

You will be stepping into a supportive and collaborative team who celebrate not only team but also individual success.

Experience in an account management, sales development representative or similar role carrying a sales quota

Understanding of solution-based consultative sales in a SaaS environment

Ability to use Salesforce.com and other technologies to manage and organise pipeline

Entrepreneurial approach; you work smarter not harder

Good time management with strong organisational skills

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work

A culture that celebrates performance

The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Lightspeed share scheme (we are all owners)

Unlimited paid time off policy

Flexible working policy

Health and wellness benefit of $500 per year

Mental health online platform and counselling & coaching services

Paid leave and assistance for new parents

LinkedIn Learning license

Rooftop with dining space and BBQ facilities

Self-service cafe-style kitchen and fully stocked fridge, pantry & bar

Weekly catered lunches for the entire office

Exciting events hosted regularly by our Sydney Culture Club

Brand new office space located in Redfern, NSW

Dog friendly environment

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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