Intake Administration Officer

About us

For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion.

At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you’re needed. Belong right here.

The Role

Anglicare are currently seeking to hire a full-time permanent Intake Administration Officer to provide comprehensive operational and administrative support to our client onboarding team and support the acquisition and servicing of Anglicare Southern Queensland clients.

This role has a fantastic 4 Day WFH split and would suit someone who is dependable and able to work independently with minimal supervision, demonstrating strong ownership of tasks, effective time management, and consistent accountability while working remotely. Success in the role would require maintaining regular and proactive communication with the reporting manager and team to ensure visibility of progress, priorities, and any issues impacting delivery.

This is a full-time permanent role based in Eight Mile Plains paid an hourly rate of $35.65.

Your role in supporting Anglicare will include:

Provide customer relations and advanced administrative support

Process and prioritise client enquiries in the CRM and relevant government portals

Proactively review client funding levels and service requirements

Manage and maintain client databases to increase lead generation and pipeline flow

Support in the coordination of community engagement opportunities

Deliver exceptional and professional service by responding to and assisting clients and other stakeholders in a timely manner

Maintain an understanding of service intake processes and manage expectations of internal and external stakeholders accordingly

Work independently with minimal supervision, demonstrating strong ownership of tasks, effective time management, and consistent accountability while working remotely.

Maintain regular and proactive communication with the reporting manager and team to ensure visibility of progress, priorities, and any issues impacting delivery.

Work collaboratively and provide additional support as needed to the reporting manager and the wider team

What you will bring to the role:

National Police Check (or ability to attain)

Certificate IV in Business Administration or similar and/or significant practical experience in a similar role

Ability to problem solve complex client situations relating to a variety of funding programs, including Support at Home (SaH)

Solutions-focused with experience in gathering and collating information from multiple sources

Strong customer service with particular focus on verbal communication and attention to detail

Demonstrated abilities in being responsible and accountable for own work, including resolving operational problems, monitoring work quality and training/mentoring others

Experience in using CRM and CMS systems, Sugar CRM and Alayacare experience preferred.

Experience in prioritising and processing a large quantity of data in a fast-paced environment

Why you’ll love working with Anglicare Southern Queensland

Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.

Know your role is making a real difference supporting Queenslanders in need.

Value-driven organisation rooted in Love, Care, Hope & Humility.

Flexible Working Environment and work from home possibilities.

Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).

Novated Lease – pay for your car and running costs with pre-tax dollars!

Corporate Health Insurance Discounts with Bupa and Medibank.

Benefits App – discounts and cash back at retailers (Woollies, Big W, Myer & much more!).

Referral App – $1 for each time you share job and up to $300 for a successful referral.

Wellbeing App – Mental, Physical and Financial wellbeing support.

JB HiFi Friends & Family Discount

A culture of recognition with our Annual People Awards.

24/7 Employee Assistance Program & Pastoral Care Support.

Interested?

Click apply and send us your current resume.

For further information please contact dwalsh@anglicaresq.org.au

Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTQIA+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.