Technical Account Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.

In this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support. You will serve as a bridge between customers and our internal teams, helping to prioritise issues, share product feedback, and advocate for customer needs.

This is a fast-paced, high-impact role where your core focus is driving product adoption, delivering measurable outcomes and empowering customers to unlock the full value of their CrowdStrike investment.

Success requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.

Additional Locations: Remote, Australia based

What You’ll Do:

Own a portfolio of strategic accounts, serving as the primary technical point of contact and trusted advisor across your assigned territory

Drive product adoption and value realization across the CrowdStrike Falcon® platform

Lead proactive customer health checks, adoption reviews and executive briefings to accelerate value delivery

Drive and manage escalations with urgency and professionalism, leading cross-functional groups to resolution while maintaining strong customer relationships

Build and continuously deep product knowledge across CrowdStrike's full portfolio, rapidly acquiring expertise on new technologies as they are released

Lead knowledge-sharing conversations with customers to lift adoption and connect product value to customer security outcomes

Represent the voice of the customer internally, ensuring feedback on product gaps and feature requests reaches the right stakeholders

What You’ll Need:

Bachelor’s Degree or equivalent experience

Prior experience in a technical account management, customer success engineering or professional services role within the cybersecurity industry

Proven ability to manage a large, diverse account portfolio in a fast-paced environment, juggling competing priorities without losing focus on customer outcomes

A strong background in cybersecurity - you understand the threat landscape and can speak credibly to security practitioners and executives alike

Experience working with all supported operating systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Working knowledge of security operations center (SOC) environments and processes

Network infrastructure experience

Exceptional interpersonal skills - you build trust quickly, navigate complex stakeholder relationships with confidence and can engage effectively with customers who have high expectations

Excellent customer service skills and ability to quickly establish technical credibility with customers

Outstanding written and verbal communication skills, with the ability to adapt your style across audiences - from technical practitioners to C-suite executives

Experience working independently to determine methods and procedures on new assignments

Demonstrable problem-solving skills

A collaborative attitude and genuine commitment to customer success

Bonus Points:

Industry-recognized security certification (e.g., CISSP, CEH, CompTIA Security+ or equivalent)

Familiarity with the CrowdStrike Falcon® platform or comparable EDR/XDR solutions

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.