Customer Solutions Manager, ANZ

DESCRIPTION

Every large organisation has a moment where AI and Cloud stops being a technology decision and becomes a business transformation. That's where you come in.

As a Customer Solutions Manager (CSM) in our Australia and New Zealand (ANZ) team, you'll be the person senior leaders turn to when they need to move from strategy to execution. You won't just manage a project plan, you'll help customers figure out what success actually looks like, then work across their teams (and ours) to make it happen. Think migration programs that unlock new business models, AI adoption that changes how a company operates, or modernisation efforts that save millions.

What makes this role different from a typical program manager or consultant? You'll combine deep technical knowledge with strategic business thinking. You're equally comfortable reviewing architecture decisions as you are presenting a transformation roadmap to a CTO. You'll own the outcome, not just the process, and you'll do it across some of Australia's most complex enterprise environments.

This is a high-autonomy role. You'll navigate ambiguity, build trust with executives, and connect the dots between what's technically possible and what drives real business results.

Key job responsibilities

You will apply your consulting and program management expertise to understand customer business objectives, develop executable strategies, and drive successful implementation with customers, AWS teams, and partners. You will understand your customers' biggest IT and business challenges and provide prescriptive guidance based on AWS best practices to guide them through obstacles.

This role drives transformation across technical, operational, organisational, and educational dimensions, spanning IT teams and business units. You will coach customers on AWS services and support them in adopting the right solution at the right time.

Lead complex customer engagements with measurable impact across multiple business outcomes, lines of business, or customers

Serve as a trusted advisor to senior customer stakeholders and decision makers, shaping AI and Cloud transformation strategies and influencing adoption decisions

Own end-to-end execution of strategic customer initiatives, including change management, adoption acceleration, and governance

Translate complex technical and business requirements into transformative adoption strategies that connect to measurable business outcomes

Communicate effectively across all organisational levels, from technical leads to business executives, delivering clear messages that drive alignment

Leverage emerging technologies (including AI) to proactively build and scale mechanisms that eliminate non-differentiated work and reduce adoption friction

Provide actionable customer insights and feedback that inform AWS service improvements

Build best practices and mentor team members on technical approaches and execution excellence

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses.

Work/Life Harmony

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, we are enabled to deliver better outcomes.

BASIC QUALIFICATIONS

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realising customer benefits, and successful program completion

2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies

Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Working knowledge across multiple relevant technology domains (compute, networking, security, data, AI/ML) with the ability to guide implementations and make informed technical decisions

Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)

PREFERRED QUALIFICATIONS

AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Associate's degree or above

AWS Certified Solutions Architect – Associate (or higher)

AWS Certified AI Practitioner (or equivalent AI/ML certification)

Practical experience with AI and cloud technologies, either through leading on-premises-to-cloud migrations or working directly with AWS services in an architecture or development capacity

Experience implementing cloud services including migrations, modernisation projects, or similar transformation programs

Experience building business cases that connect technical adoption to measurable business outcomes

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.