Supervisor, Starbucks

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: Starbucks Supervisor

Location: North Vancouver

Department: Casual Dining - Starbucks

Reports to: Manager, Casual Dining & Starbucks Store Lead

Role Status: Full Time Permanent – hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encouraged to apply.

JOB SUMMARY

The Starbucks Supervisor role is a customer-facing position, focused on serving hot and cold quick-service food and drink items. As a part of the Starbucks team, you will be trained as per Starbucks training guidelines working in both solo and team environments. The Starbucks Supervisor role focuses on maintaining store operations and procedures in compliance with Starbucks Regulations.

ESSENTIAL JOB FUNCTIONS

Ensuring guests have memorable experience and are enthusiastically satisfied

All daily operations of the licensed Starbucks store.

Ensuring all cash handling and cash register functions are accurate, including recording and being accountable for outlet funds while running a shift.

Prepares Staff Schedules.

Ensuring sufficient materials, supplies and merchandise are ordered and stocked, communicating any new product information to employees.

Training and coaching new hires and current employees according to corporate standards.

Performing and supervising others in cleaning and operations tasks in accordance with the Duty Roster.

Assigns work to staff.

Maintain labour, food & expense cost control following the outlet budget

SUPERVISORY RESPONSIBILITY

This position provides direct supervision to the following positions: Starbucks Barista, Starbucks Team Lead.

REQUIRED QUALIFICATIONS AND ABILITIES

Experience supervising staff in a coffee-related business preferred

Excellent customer service skills

Starbucks training preferred

Knowledge of general health and safety procedures

We provide training however we require a willingness to learn

High energy and strong work ethic

Strong Microsoft Office skills required

WORKING CONDITIONS

Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$21.41/hour to $25.05/hour

All positions are eligible for the following benefits and perks:

Free Seasonal Access Pass

Discounts at the resort’s restaurants, retail, and rental outlets

Referral Bonus Program

Public Transit subsidies

Free or discounted lift tickets at many other resorts (winter/summer)

Access to free Employee and Family Assistance Program

Excellent training and professional development

Northland Properties' friends and family discounts program includes hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans

RRSP matching plan after 1 year of service

Free access passes for dependents

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Northland Properties is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.