Responsable – Surveillance des applications et observabilité /Application Monitoring & Observability Lead

Success Profile

What makes a successful Responsable – Surveillance des applications et observabilité /Application Monitoring & Observability Lead? Here are the top traits.

Conceptual

Proactive

Problem-Solver

Strategic

Technologically Savvy

Visual Thinker

Culture

Accomplish

Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.

Innovate

Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.

Grow

Join a supportive environment where you can advance your career and develop both personally and professionally.

Benefits

Coverage you can rely on

Medical, Dental, and Vision

Health Spending Accounts

Flexible Spending Accounts

Benefits that go beyond your base pay

401(k) (U.S.)

Pension (Canada)

Employee Stock Purchase Plan

Support for total well-being

Mental Health Programs

Flexible Schedules

Paid Time Off

Wellness Program

Education Reimbursement

Volunteer Opportunities

Flexible Work Environment

A culture powered by belonging

By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare - connecting the right talent to the right roles to solve our most critical challenges.

Responsibility

Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Responsable Surveillance des Applications et Observabilité

Résumé

Responsable de définir et de mettre en œuvre une approche cohérente et à l’échelle de l’entreprise en matière de surveillance des applications, d’observabilité et de support opérationnel. Ce rôle pilote l’adoption de pratiques standardisées, d’outils et de processus proactifs afin d’améliorer la fiabilité, la visibilité et la performance des systèmes.

Vos responsabilités

Définir et déployer une stratégie unifiée de surveillance et d’observabilité pour l’ensemble des applications

Standardiser les outils, les métriques, les seuils d’alerte et les pratiques à travers les équipes

Mettre en place des tableaux de bord centralisés pour assurer une visibilité complète de la santé des systèmes

Identifier les lacunes en matière de couverture de surveillance et mettre en œuvre des améliorations

Mettre en place des mécanismes de détection proactive des anomalies et de la dégradation des performances

Réduire les incidents en production grâce à des pratiques préventives basées sur les données

Définir et suivre les indicateurs clés (disponibilité, performance, fiabilité, temps de rétablissement)

Diriger les analyses de causes profondes et assurer la mise en place d’actions correctives durables

Identifier et mettre en œuvre des opportunités d’automatisation

Concevoir et encadrer la création de scripts, de workflows et de runbooks automatisés

Réduire les interventions manuelles et améliorer l’efficacité opérationnelle

Promouvoir des systèmes résilients et auto-correctifs

Définir et faire respecter les standards opérationnels, les modèles de gouvernance et les responsabilités

Assurer l’alignement des équipes sur des pratiques cohérentes et évolutives

Garantir le respect des exigences de sécurité, d’audit et de performance

Agir comme leader transversal auprès des équipes développement, QA, opérations et support

Collaborer étroitement avec les responsables de service et les équipes de livraison

Conduire le changement organisationnel et promouvoir une culture d’excellence opérationnelle

Fournir des tableaux de bord à destination de la direction

Analyser les tendances et recommander des améliorations stratégiques

Piloter les initiatives d’amélioration continue et assurer leur adoption durable

Votre profil

Solide expertise en support applicatif, opérations, surveillance et observabilité

Expérience avérée dans la mise en place de standards et pratiques à l’échelle de l’entreprise

Excellente compréhension des environnements cloud, infrastructure et applications d’entreprise

Expérience en automatisation, scripting et optimisation des opérations

Forte capacité d’influence et de leadership sans autorité hiérarchique directe

Capacité à remettre en question les pratiques existantes et à piloter le changement

Orientation résultats avec un fort focus sur la performance et l’amélioration continue

Exigences minimales

Diplôme ou expérience équivalente et nécessite généralement 10 ans ou plus d’expérience pertinente. Moins d’années sont requises en cas de maîtrise ou de doctorat dans un domaine pertinent.

Compétences et expériences souhaitées

Expérience avec des outils modernes d’observabilité (Datadog, Dynatrace, Splunk, New Relic)

Connaissance des pratiques SRE (SLI/SLO) et fiabilité des systèmes

Expérience dans des environnements d’entreprise à grande échelle ou réglementés

Familiarité avec les environnements DevOps, CI/CD et architectures cloud-native

Expérience dans des initiatives de transformation ou de standardisation à l’échelle de l’entreprise

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Application Monitoring & Observability Lead

Summary

Lead the definition and implementation of a consistent, enterprise-wide approach to application monitoring, observability, and operational support. This role drives standardized practices, tooling, and proactive operations to improve system reliability, visibility, and performance across all teams.

What You’ll Do

Define and implement a unified monitoring and observability strategy across all applications

Standardize tools, metrics, alerting thresholds, and practices across engineering and operations teams

Establish centralized dashboards to provide full visibility into system health and performance

Identify gaps in monitoring coverage and implement improvements

Develop proactive detection mechanisms to identify anomalies and performance degradation

Reduce incidents through preventive, data-driven practices

Define and track key operational metrics such as availability, performance, reliability, and recovery time

Lead root cause analysis and ensure sustainable corrective actions

Drive automation across monitoring, alerting, and operational workflows

Guide development of scripts, automated runbooks, and self-healing capabilities

Improve efficiency by reducing manual intervention

Define and enforce operational standards, governance models, and accountability frameworks

Ensure compliance with security, audit, and performance requirements

Align teams to consistent, scalable operational practices

Act as a cross-functional leader across development, QA, operations, and support teams

Partner with service managers and delivery teams to drive adoption of best practices

Lead organizational change and promote a culture of operational excellence

Deliver executive-level dashboards and insights on system performance

Analyze trends and recommend strategic improvements

Lead continuous improvement initiatives and ensure long-term adoption of best practices

What You Bring

Deep expertise in application support, monitoring, observability, and operations

Proven experience implementing enterprise-wide standards and cross-team practices

Strong understanding of cloud platforms, infrastructure, and enterprise applications

Experience with automation, scripting, and operational optimization

Strong leadership and influencing skills without direct authority

Ability to drive change, challenge existing practices, and improve operational maturity

Results-oriented mindset focused on reliability, performance, and continuous improvement

Minimum Requirements

Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.

Preferable Skills & Experience

Experience with modern observability platforms (e.g., Datadog, Dynatrace, Splunk, New Relic)

Knowledge of SRE practices, SLIs/SLOs, and reliability engineering principles

Experience in large-scale enterprise or highly regulated environments

Familiarity with CI/CD, DevOps, and cloud-native architectures

Prior experience driving enterprise transformations or platform standardization

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, (opens in new window)

Notre échelle salariale de base pour ce poste

Our Base Pay Range for this position

$116,300 - $193,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com (opens in new window).

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