Account Manager

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

What Is the Opportunity?

Responsible for providing Account Executives with information necessary to make sound underwriting decisions (i.e., customer service and administrative support affecting brokers/insureds from initial submission through policy issuance, policy changes and renewals). Provides support within established performance standards and priorities that are responsive to underwriting, retention and service, profitability and growth goals. Assures all related support activities are delivered in a manner consistent with business unit customer service and expense management focus. This is a six-month contract position supporting the Surety Operations team.

What Will You Do?

Participates with Account Executives/Underwriters in the new business and in force activities that support underwriting decisions that are consistent with business unit growth and retention goals

Partners with Account Executives/Underwriters to establish support needs for new and in force policies (i.e., identify/gather relevant account information to quote and/or bind the policy etc.)

Participates in pre-renewal meetings to define assignments

May prepare underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, updated account information, etc.)

Manages account documentation (i.e., proposals, agreement letters, reinsurance certificates, collateral agreements, policy change, endorsements, cancellations, broker record changes, letters of experience etc.)

Ensures accurate and timely servicing and billing of accounts

Communicates with brokers/agencies, insureds/customers and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions)

Quotes accounts within authority limits by reviewing exposures and experience rating, updating account information, rates and adjusts the price

Provides information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates)

Provides administrative support and other related services as needed (e.g., input account information into system)

Participates in projects/assignments as needed

Perform other duties as assigned

What Will Our Ideal Candidate Have?

College Diploma

1 year of insurance industry experience

Intermediate time management skills and ability to prioritize daily assignments

Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines

Advanced attention to detail

Advanced verbal and written communication skills required to manage customer service requests, provide information to Insurance professionals and to respond to oral and written instructions

Intermediate computer skills and ability to learn new applications in a department with the most the most advanced and continually improving computer platforms and emerging technology and tools

Intermediate Microsoft Office (Excel, Word and PowerPoint) skills

Advanced data entry skills

Accountability: Takes ownership and responsibility for actions and outcomes, performance and results

Analytical Thinking: Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision-making

Change Management/Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands

Communication: Demonstrates effective verbal, written, and listening communication skills

Customer Focus: Provides service excellence to internal or external clients

Judgment/Decision Making: Exercises sound judgment, makes decisions and commits to a position

Leveraging Differences: Works with and includes people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives

Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results

Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result

What is a Must Have?

High School Diploma

1 year of office related or customer service experience

Basic software skills (Windows, MS Office)

Employment Practices

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

This posting is for an existing vacancy. Travelers does not use artificial intelligence (AI) tools to assess, screen or select applicants. Travelers reserves the right to fill this position at a level above or below the level included in this position.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.