Manager - Health Care Quality Project Management

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Aetna Medicare Healthy Outcomes Team is at the center of a high-impact, member-first engagement strategy designed to improve health outcomes for the Medicare population. Through compassionate, personalized outreach, we empower members to better understand and use their benefits while promoting preventive care and healthy behaviors.

We are seeking a people-focused, performance-driven Manager to lead a team of Health Advocates in delivering meaningful, high-quality member interactions. This role is ideal for a leader who thrives on developing talent, driving operational excellence, and making a measurable difference in member experience and health outcomes.

What You’ll Do

Lead and Develop a High-Performing Team

Inspire, coach, and develop a team of Health Advocates to deliver exceptional member experiences

Foster a culture of accountability, engagement, and continuous improvement

Recognize and reward strong performance while proactively addressing gaps

Drive Operational Excellence

Oversee daily operations including staffing, workflows, productivity, and quality outcomes

Monitor performance trends and implement strategies to improve both efficiency and effectiveness

Ensure consistent execution of outreach strategies aligned with organizational goals

Enhance Member Experience

Support resolution of complex or escalated member needs with empathy and urgency

Champion a member-first mindset across the team

Ensure every interaction helps members clearly understand and access their benefits and helps them in completing important care activities like screenings, tests, refilling medications, and setting appointments for essential follow-up care

Leverage Insights and Solve Problems

Analyze team and program performance to identify trends, risks, and opportunities

Develop and implement practical solutions that improve outcomes for both members and staff

Use data to inform decisions and drive measurable results

Collaborate and Influence

Partner closely with leadership, peers, and cross-functional teams to achieve shared goals

Communicate effectively across all levels, ensuring alignment and transparency

Lead and contribute to key initiatives, process improvements, and change efforts

What You Bring

Strong leadership skills with a passion for coaching and developing others

Ability to balance people leadership with operational rigor and performance management

Critical thinking and problem-solving capabilities in a fast-paced environment

Excellent communication and collaboration skills

Commitment to maintaining confidentiality and acting with integrity

Why This Role

Opportunity to directly impact member health outcomes at scale

Lead a team in a mission-driven, high-visibility program

Play a key role in shaping outreach strategy and continuous improvement

Work in an environment that values innovation, empathy, and accountability

Success in This Role Looks Like

A highly engaged, high-performing team delivering strong quality and productivity results

Improved member experience and increased compliance on important screenings, tests, and health activities

Proactive identification and resolution of operational challenges

Strong partnerships across teams and consistent leadership presence

Required Qualifications

5 years experience managing workloads, productivity, and quality metrics

1 + years coaching and developing, and improving individual and team performance

5 + years Experience supporting or improving member experience, engagement, or outreach programs within healthcare

Strong verbal and written communication skills

Critical thinking skills with the ability to manage competing priorities in a fast-paced environment

Comfortable leading through change and driving continuous improvement initiatives

Ability to handle sensitive information with discretion and maintain confidentiality

Commitment to delivering a high-quality, empathetic member experience

Preferred Qualifications

Experience working with Medicare and/or Medicaid populations, including familiarity with benefits, member engagement strategies, or Stars/HEDIS measures

Background in call center or telephonic outreach environments, with demonstrated success managing performance, quality, and productivity

Project management experience, including leading cross-functional initiatives, implementing process improvements, or driving change efforts

Experience using data and reporting tools to monitor performance, identify trends, and inform decision-making

Education

High School Diploma or equivalent required

Bachelor’s degree strongly preferred, or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.