People Services Representative

Mexicali, MEXICO, Mexico

Not Remote

Human Resources

JOB216425

Meet your manager, Nic

Nic Jagoe

VP, Talent Acquisition, Sunnyvale

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

We are looking for a motivated, detail-oriented individual passionate about delivering an

exceptional customer experience to join our Human Resources People Services Team.

The People Services Representative 1 provides high-quality, customer-focused support to

employees across multiple regions. This role is responsible for accurately processing routine HR

transactions, responding to standard HR inquiries, and maintaining employee master data with

close adherence to established procedures

Respond to HRHelpNow (ServiceNow) inquiries by applying established policies and standard procedures.

Process routine HR transactions on the Workday (e.g., job changes, demographic updates, organizational moves) with close attention to detail.

Support onboarding and offboarding tasks following defined workflows; escalate exceptions when needed.

Maintain employee file accuracy and data integrity using standard data-entry protocols.

Provide basic guidance to employees on benefits, payroll coordination, and general HR questions by referencing documented guidance.

Participate in continuous improvement discussions by identifying repeat issues or process pain points.

Complete required system training (Workday, ServiceNow, ADP/TRESS/SAP) and maintain proficiency in assigned platforms.

Deliver end-to-end hiring process steps, which may include the initiation of background checks, conducting I-9 Employment verification (U.S.), monitoring exception reports, and ensuring timely and accurate completion of documented onboarding processes.

Utilize ServiceNow ticketing and case management system for a variety of inquiries and tasks that need to be addressed by the People Services team. Monitor and update assigned case load as appropriate until cases can be resolved and closed.

Create process documentation – SOP’s /Process Maps for new processes and changes in process.

Qualifications

Required Skills and Experience

A minimum of 2 years of related working experience in global human resources or customer service/support function

Strong attention to detail and customer-service orientation.

Ability to follow established processes and instructions and provide input on opportunities for process improvements and efficiencies

Communicate clearly and professionally.

English language skills required, with bilingual capability strongly preferred for global support teams.

Bachelor’s degree or HR certification preferred but not required

Preferred Skills and Experience

2-3 years of experience in HR services or related capacity supporting the human resources department, ideally in a centralized shared services structure

Experience with Workday HRIS, ServiceNow, or similar HR technologies

Required Education and Training

HS diploma required; bachelor’s degree preferred

Additional Information

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).

Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.

Shift: Day