Sales Operations Administrator-IN

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk.We’re looking for a Sales Operations Administrator to be a part of making this happen

Position Overview and Objective

The Sales Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our sales teams by creating renewal quotes, supporting sales reps, and maintaining data accuracy. This position will play a cross functional role between Sales Team, Manufacturing, Channel Team, Operations, and Billing.

Working Hours : 2:00 PM to 11:00 PM

Remote Work : Bengaluru

Responsibilities

Support Customer Success team by managing contract cycle and building renewal quotes

Ensure deal structure is in alignment with the contracted subscriptions to be renewed

Respond to CSM inquiries related to quotes, orders, and invoices

Follow up as required to manage process through booking of renewal, including order processing as needed

Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place.

Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.

Support various aspects of the quote-to-cash cycle as needed, including opportunity creation and order management

Who You Are

Excellent verbal/written communication skills

Motivated, organized, self-starter

Process and quality oriented with attention to detail

Experience & Requirements

4 or more years’ experience in sales operations

Salesforce.com experience required

Prior experience working with quoting, subscriptions and contracts

Prior experience working with channel partners a plus

Undergraduate degree from an accredited university

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that - by protecting people’s and organizations’ sensitive data and seeking to end cyber risk - we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All India wolves receive compelling compensation and benefits packages, including:

Equity for all employees

Flexible annual leave, paid holidays and volunteer days

Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

Fertility support and paid parental leave

Employee Assistance Program

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.