Customer Delight Manager

About the Company: BizFoc Business Solutions Private Limited is a growing professional services firm providing end-to-end business, compliance, and advisory solutions. We work closely with startups, SMEs, and corporates across India, offering services related to incorporation, taxation, licensing, compliance, and allied Fintech-enabled solutions. Our team is driven by experienced professionals, including CAs and CSs, and we focus on delivering practical, reliable, and timely solutions to our clients.

Role Overview: We are seeking a proactive and customer-focused Customer Delight Manager to enhance customer satisfaction and build long-term relationships. The ideal candidate has strong experience in customer management and support, excels in communication, and takes full ownership of resolving customer issues efficiently and empathetically. This role is critical in ensuring a seamless and positive customer experience across all touchpoints. Key

Responsibilities:  Develop and maintain strong, long-term relationships with customers to ensure high satisfaction and retention  Act as the primary point of contact for customer concerns, queries, and escalations  Proactively identify customer needs and provide tailored solutions  Manage and resolve customer issues promptly, ensuring complete ownership and accountability  Collaborate with internal teams (product, operations, sales) to improve service delivery and customer experience  Monitor customer feedback and implement strategies to enhance satisfaction and loyalty  Track key customer success metrics and prepare regular reports  Design and implement customer engagement and delight initiatives

Required Skills:  6 months–1 year experience in customer support or a customer-facing role  Good verbal and written communication skills  Basic problem-solving skills with a proactive approach  Ability to handle customer queries calmly and professionally  Willingness to take ownership and follow up on issues  Customer-focused mindset with good interpersonal skills  Ability to multitask in a fast-paced environment

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person