Assistant Manager - Network Operations & Support

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Job Description – Assistant Manager (L2.5 – Nokia Networks)

Position: Assistant Manager – L2.5 (Nokia)

Experience: 5–10 Years

Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field

Location: Pune (Work From Office – 5 Days, Supporting 24×7 Operations)

Employment Type: Full-Time

Job Overview

We are looking for a skilled L2.5 Network Engineer (Assistant Manager) with hands-on experience in Nokia networking technologies to support enterprise LAN, WAN, and Data Centre operations .

The role acts as a bridge between L1 operations and L3 SME , responsible for handling complex incidents, performing advanced troubleshooting, and ensuring network stability across environments where Nokia devices are prominent.

The candidate should demonstrate strong technical expertise, ownership, and an eagerness to learn emerging technologies and deepen understanding of enterprise networks .

Key Responsibilities

Operations & Incident Management

Provide L2.5 support for LAN, WAN, and Data Centre networks .

Handle P2/P3 incidents independently and assist L3 in P1 critical incidents .

Perform advanced troubleshooting and issue isolation for Nokia devices.

Ensure timely resolution within defined SLAs .

Nokia Platform Support

Configure, monitor, and troubleshoot:

Nokia 7750 SR Series

Nokia 7250 IXR Series

Nokia 7220 Spine-Leaf architecture

Support implementation and changes under L3 guidance.

Service Technologies

Work on configuration and troubleshooting of:

Epipe

IPIPE

VPRN

VPLS

Support MPLS, VPN, and QoS-related configurations.

Routing & Switching

Troubleshoot and maintain:

Routing protocols: BGP, OSPF, IS-IS, EIGRP

Switching protocols: STP, VLANs, HSRP, VRRP

Handle failover scenarios and routing issues.

Policies & Network Configuration

Assist in managing:

Prefix lists

Route policies

Access control policies

Implement changes as per design and standards.

Nokia Service Platform (NSP)

Perform monitoring and basic configuration tasks using NSP.

Support troubleshooting and reporting activities.

Data Centre & Enterprise Network Support

Work on enterprise network environments with high availability.

Support spine-leaf architecture operations and connectivity.

Escalation & Collaboration

Act as escalation point for L1 teams .

Work closely with L3 SMEs for complex issue resolution.

Collaborate with cross-functional teams and vendors.

Learning & Skill Development

Actively enhance knowledge of Nokia technologies and enterprise networks .

Stay updated with new tools, automation, and networking trends .

Automation Support

Basic exposure to network automation tools (Python, Ansible) .

Assist in execution of automation tasks.

Documentation

Maintain accurate documentation of:

Incident details

Configurations

SOPs and troubleshooting steps

Qualifications & Skills

Technical Expertise

Hands-on experience with:

Nokia 7750, 7250, and 7220 platforms

Routing & switching protocols

MPLS and VPN technologies

Networking Knowledge

Good understanding of:

Enterprise LAN/WAN/Data Centre environments

High availability and redundancy concepts

Tools & Platforms

Exposure to Nokia NSP

Experience with network monitoring tools

Additional Skills

Strong troubleshooting and analytical skills

Ability to work in operational environments with ownership

Good communication and coordination skills

Preferred Qualifications

Nokia NRS or equivalent certification

CCNA / CCNP or relevant networking certifications

Exposure to Arista devices (added advantage)

Key Expectations

Ability to handle complex incidents with minimal supervision

Strong collaboration with L1 and L3 teams

Continuous learning and skill enhancement

Ensuring network uptime and operational efficiency