Business Analyst – Techno Functional

Position Details

Job Title: Business Analyst – Functional

Position: Lead Analyst

Experience: 8 – 12 Years

Category: Software Development / Engineering

Employment Type: Full Time

Location: Bangalore, India

Shift Timing: 11:30 AM – 8:30 PM

Job Description

We are seeking an experienced Senior Business Analyst with strong expertise in process modelling and enterprise business transformation initiatives. The ideal candidate should possess hands-on experience across end-to-end order-to-execution business processes including planning, allocation, exception handling, invoicing, cost implications, and regional business variations.

The role requires strong analytical and communication skills to translate complex business requirements into epics, user stories, business rules, event flows, API contracts, and detailed acceptance criteria.

The candidate will work closely with business stakeholders, product owners, architects, and technology teams to support large-scale transformation and modernization programs.

Mandatory Skills & Domain Expertise

Ocean Freight

Strong understanding of end-to-end Ocean Freight operations including import/export processes.

Knowledge of freight booking, shipment planning, vessel allocation, and cargo movement tracking.

Container Lifecycle Management

Expertise in container lifecycle processes from container release, pickup, stuffing, movement, transshipment, unloading, return, and closure.

Understanding of container status tracking and event management.

Booking Management

Experience in booking creation, amendment, confirmation, cancellation, allocation, and capacity management.

Knowledge of customer booking workflows and carrier interactions.

Equipment Management

Understanding of container equipment types, availability, utilization, maintenance, and repositioning.

Experience with equipment inventory and operational planning.

Vessel Schedules

Knowledge of vessel scheduling, route planning, voyage management, port rotation, and schedule changes.

Understanding of shipping line operational processes.

Terminal Operations

Experience with port and terminal processes including gate operations, yard management, loading/unloading activities, and terminal coordination.

Understanding of container handling workflows and operational events.

Inland Transportation

Knowledge of multimodal transportation including trucking, rail, and inland container depot operations.

Experience in planning and tracking inland container movements.

Shipping Documentation

Strong understanding of shipping documents including Bill of Lading (B/L), Shipping Instructions, Delivery Orders, Manifest, Arrival Notices, and Customs-related documentation.

Experience in documentation workflows, compliance, and exception handling.

Additional Business Analyst Skills

Requirements Gathering & Analysis

BRD, FRD, User Story and Use Case Documentation

Process Modeling (BPMN, Visio, Lucidchart, etc.)

Stakeholder Management

Gap Analysis & Impact Assessment

UAT Planning and Execution

Agile/Scrum Methodology

Data Analysis and Reporting

JIRA, Confluence, Azure DevOps or similar tools

Preferred Qualifications

Bachelor's degree in Engineering, Business, Logistics, Supply Chain, or related discipline.

Experience working with shipping lines, freight forwarders, logistics providers, terminal operators, or supply chain technology platforms.

Exposure to digital transformation, transportation management systems (TMS), or logistics platforms.

Key Competencies

Excellent analytical and problem-solving skills.

Strong communication and stakeholder management abilities.

Ability to work with cross-functional and global teams.

Strong domain expertise in container shipping and logistics operations.

Experience driving business and technology alignment in complex enterprise environments.

Your future duties and responsibilities

Roles & Responsibilities

Gather, analyze, and document business requirements for enterprise transformation initiatives

Perform end-to-end process modelling and workflow analysis across order-to-execution processes

Translate business requirements into epics, user stories, process flows, business rules, and acceptance criteria

Collaborate with business stakeholders, product owners, architects, and development teams to define functional solutions

Analyze planning, allocation, invoicing, exception handling, and cost impact processes across multiple business scenarios

Document API contracts, event flows, system interactions, and integration requirements

Support backlog grooming, sprint planning, prioritization, and Agile delivery activities

Conduct gap analysis, impact assessments, and process optimization initiatives

Validate business requirements through workshops, stakeholder discussions, and UAT support

Ensure alignment between business objectives, operational processes, and technology solutions

Manage regional business variations, compliance considerations, and configurable workflow requirements

Create functional specifications, workflow diagrams, process documentation, and reporting artifacts

Facilitate communication between business and technical teams to ensure successful delivery outcomes

#LI-PS18

Required qualifications to be successful in this role

Must Have Skills

Strong experience as a Business Analyst in enterprise transformation programs

 Expertise in:

Process Modelling

Workflow Analysis

Business Process Documentation

Requirement Analysis

Experience across:

Order-to-Execution Lifecycle Processes

Planning

Allocation

Invoicing

Exception Management

 Strong capability in writing:

Epics

User Stories

Acceptance Criteria

Business Rules

Experience documenting:

API Contracts

Integration Requirements

Event-Driven Workflows

 Proficiency in:

Agile Methodologies

Scrum

SAFe

Hands-on experience with:

Jira

Confluence

Visio

Lucidchart

Strong analytical, stakeholder management, and problem-solving skills

Excellent communication and facilitation abilities across business and technology teams

Ability to manage complex requirements and coordinate across multiple workstreams

Good to Have Skills

Experience working in:

Enterprise Modernization Programs

Digital Transformation Initiatives

Exposure to:

Distributed Systems

Integration Platforms

Microservices-based Architectures

Experience in domains such as:

Supply Chain

Retail

Manufacturing

Logistics

Banking

Enterprise Product Development

Familiarity with:

Data Analysis

Reporting Tools

Business Intelligence Platforms

Experience supporting:

API-based Integrations

Event-Driven Business Processes

Knowledge of:

Domain-Driven Design (DDD)

BPMN

Enterprise Architecture Concepts

Agile certifications preferred:

CBAP

PMI-PBA

Scrum

SAFe

Experience working with globally distributed teams and regional business operations

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.