Night Auditor

Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

We are seeking a detail-oriented and efficient Night Auditor to join our Front Office team in Sofitel Brisbane Central. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction.

What you will be doing:

Balance daily transactions and prepare overnight reports with precision and accuracy

Verify and reconcile guest accounts, ensuring all charges are correctly posted

Provide exceptional customer service during check-in, check-out, and throughout the night shift

Assist guests with inquiries and resolve issues promptly and professionally

Maintain a safe and secure environment for both guests and employees

Follow and complete the Night Audit checklist to ensure all required tasks are accomplished

Collaborate with other departments to address any discrepancies or concerns

Generate and distribute various financial and operational reports

Support the front desk team with administrative tasks as needed.

Qualifications

You will excel in this role if you have:

Previous experience as a Night Auditor or in a similar role within the hospitality industry (essential)

Proficiency in hotel management software, particularly Opera Cloud, and Microsoft Excel

Strong analytical skills with meticulous attention to detail

Excellent problem-solving abilities and decision-making skills

Basic accounting knowledge and understanding of financial processes

Outstanding communication and interpersonal skills

Ability to maintain confidentiality and adhere to security procedures

Customer-focused mindset with a commitment to delivering exceptional service

Adaptability to work effectively in a fast-paced environment

Flexibility to work overnight shifts on a rotating schedule

Ability to work independently and as part of a team

Strong organisational skills and time management abilities.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.

Thrive in our Sofitel Brisbane Central community, with:

Heartist benefits including global accommodation and dining discounts for you, your family and friends

Complimentary hotel stay package to celebrate your work anniversary

Secure parking in the centre of Brisbane for only $10 per day

Direct access to Central train station

Complimentary meals in the ambassador dining room

Laundered uniforms and dry cleaning of duty attire

Access to wellbeing programs and learning platforms

Let your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.