Manager: People Experience

Overview:

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Human Resources department in our New York, or Chicago office, as a Manager: People Experience.

The Manager: People Experience leads the day-to-day execution of people experience programs and supervises a small team while partnering with leaders to improve team effectiveness. Translates broader strategy into operational plans, ensuring consistent delivery of tools, training, and support that enable managers and enhance the overall employee experience.

Responsibilities:

Essential Functions:

Supervise and develop team members, setting goals and ensuring delivery of high-quality work aligned to team priorities

Serve as a trusted partner to people leaders, providing guidance on team dynamics, performance management, and employee experience topics

Translate People Experience strategy into actionable programs, tools, and resources that support managers and employees

Identify recurring trends in leader questions, employee feedback, and process friction; implement practical solutions to address them

Ensure consistent application of policies, practices, and procedures across teams in partnership with HR Business Partners and COEs

Deliver and facilitate manager training, workshops, and just-in-time coaching to build leadership capability

Oversee execution of core people experience programs (e.g., onboarding, engagement initiatives, manager enablement)

Monitor program effectiveness using data and feedback; recommend and implement improvements

Collaborate cross-functionally to ensure alignment and reduce friction in people processes

Provide input and insights to the Director, Global People Experience to inform continuous improvement of programs and strategy

Performs other duties as assigned or required

Qualifications, Experience and Personal Attributes:

Education/Training/Certifications:

Bachelor’s degree in Human Resources, Organizational Development, Psychology, Business, or related field preferred; equivalent experience considered

Professional Experience:

7+ years of experience in HR, Employee Experience, HRBP, or related roles

Experience advising and influencing senior leaders

Proven experience designing and delivering people programs, training, or organizational initiatives

Experience working in a matrixed, fast-paced environment

Technical Skills:

Proficiency in Microsoft Office products

Experience with HR technology and survey/feedback tools (e.g., Qualtrics, Glint, CultureAmp) preferred

Strong data interpretation and reporting skills

Performance Traits:

Strong coaching and facilitation skills with the ability to guide leaders through complex situations

Exceptional communication skills; ability to distill complexity into clear, actionable guidance

Strategic thinker with a systems mindset and bias for scalable solutions

High degree of emotional intelligence and empathy

Proactive, solutions-oriented, and comfortable with ambiguity

Strong project management and prioritization skills

Ability to build trust and credibility across all levels

Management Accountabilities:

Directly supervises professional-level employees, including coaching, performance management, and development

Sets team goals aligned to operational priorities and ensures execution against those goals

Ensures policies, practices, and procedures are understood and followed by team members and stakeholders

Allocates work, manages priorities, and ensures timely delivery of team outputs

Addresses problems that are complex in execution but generally operational in nature

Identifies opportunities to improve team workflows and implements process enhancements

Physical Requirements:

May require occasional lifting of up to 20 lbs.

May require travel to other offices as needed

This description is not exhaustive, and the Firm may modify it at any time at its sole discretion; nothing herein creates an employment contract or alters the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Mayer Brown works with select external search firms that have been vetted against our standards. Firms without a contract or agreement with Mayer Brown are not authorized to represent that they are working with the Firm, nor are they entitled to placement fees. Mayer Brown does not accept unsolicited CVs from external recruiters. Submission of an unsolicited CV to Mayer Brown or any of its Partners or employees will not establish any right of priority for the submitting agency.

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Posted Pay Range: The typical pay scale for this position is between USD $137,000.00/Yr. and USD $181,000.00/Yr., although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified.