Sr. Engineer, System Quality (Link Quality part)

LG Energy Solution Michigan Inc. (LGESMI) is a global leader in advanced battery technology and energy storage solutions. Our Arizona facility supports the manufacturing and deployment of ESS Link systems for grid-scale energy storage projects across North America.

Join our System QA organization and play a key role in ensuring manufacturing quality, customer satisfaction, and successful field deployment of industry-leading energy storage systems.

www.lgenergymi.com

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Title: Sr. Engineer, System Quality (Link Quality part)

Reports to: Senior Manager, QA

Location: Phoenix, AZ

Summary

The Sr. Engineer, System QA (Link Quality) is responsible for leading manufacturing quality activities and driving continuous quality improvement for ESS Link products.

This role manages quality performance throughout manufacturing operations, identifies and mitigates quality risks, and provides technical leadership for quality issues spanning from production through customer deployment.

The Sr. Engineer works closely with Production, Manufacturing Engineering, Process Engineering, SAT, and Quality Operations teams to resolve complex quality issues, implement corrective actions, improve product reliability, and ensure customer satisfaction.

Responsibilities

1. Manufacturing Quality Leadership

Lead manufacturing quality activities for ESS Link production lines

Drive quality performance improvements through data analysis and risk-based decision making

Monitor key quality performance indicators (KPIs) and lead continuous improvement initiatives

Ensure quality readiness for new products, production ramp-ups, and process changes

Provide technical leadership for manufacturing quality concerns

Lead quality stabilization and quality maturity improvement activities

2. Customer Quality & Risk Management

Evaluate quality risks that may impact customers, field operations, or product reliability

Support shipment hold and release decisions

Lead investigations related to customer complaints, field quality concerns, and SAT findings

Assess customer impact and establish containment actions when required

Drive quality improvement initiatives focused on customer satisfaction

3. Complex Problem Solving

Lead root cause investigations for significant and recurring quality issues

Facilitate cross-functional problem-solving activities across multiple organizations

Utilize structured problem-solving methodologies such as 8D, QRQC, 5 Why, and Fishbone Analysis

Drive implementation and verification of corrective and preventive actions

Identify and eliminate systemic causes of quality issues

Support escalation management and executive-level reporting as needed

4. Change Management & Quality Validation

Evaluate quality impacts of changes to materials, processes, equipment, and inspection methods

Support 4M Change Management activities and approval processes

Participate in quality readiness reviews and validation activities

Support quality verification for new products and manufacturing processes

Lead quality stabilization activities during initial production phases

5. Quality Systems & Compliance

Manage NCR activities and non-conforming product processes

Support implementation and continuous improvement of the Quality Management System (QMS)

Ensure compliance with ISO9001 requirements and customer-specific quality requirements

Support internal and external audits, including corrective action follow-up

Develop, maintain, and improve quality standards, procedures, and work instructions

6. Data Analytics & Continuous Improvement

Analyze quality trends, field performance data, SAT feedback, and manufacturing quality metrics

Utilize SPC and statistical tools to improve process performance and product quality

Identify leading indicators and quality risks before customer impact occurs

Lead quality improvement projects focused on reliability, performance, and customer satisfaction

Support Cost of Poor Quality (COPQ) reduction initiatives

7. Cross-Functional Collaboration

Collaborate with Production, Manufacturing Engineering, Process Engineering, Supply Chain, SAT, Quality Operations, and Project Management teams

Provide technical quality guidance to inspectors, technicians, engineers, and supervisors

Communicate quality risks, concerns, and improvement activities throughout the organization

Serve as a key liaison between manufacturing operations and field quality activities

Qualifications

Bachelor’s Degree required

Degree in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or a related technical field preferred

Master’s Degree preferred

Lean Six Sigma Green Belt or Black Belt certification preferred

Experience

7+ years of experience in Engineering, Manufacturing Quality, or related technical quality roles

Experience supporting manufacturing operations in a production environment

Experience leading quality improvement projects and complex problem-solving activities

Experience with NCR management, corrective actions, and quality risk assessment

Experience using SPC, 8D, QRQC, 5 Why, and other structured problem-solving methodologies

Experience with ISO9001, Quality Management Systems, and audit activities

Experience in ESS, battery systems, electrical assembly, automotive, industrial equipment, or related industries preferred

Startup manufacturing experience preferred

Skills

1. Quality Leadership

Ability to influence cross-functional teams without direct authority

Strong quality risk assessment and decision-making capability

Customer-focused quality mindset

Ability to balance production demands with quality requirements

2. Technical & Analytical Skills

Advanced problem-solving and root cause analysis capability

Strong data analysis and statistical evaluation skills

Ability to interpret manufacturing, field, and quality performance data

Experience using Minitab, Excel, and other quality analysis tools

3. Project & Process Management

Ability to manage multiple quality initiatives simultaneously

Strong organizational and project management skills

Experience driving continuous improvement activities

4. Communication & Collaboration

Strong verbal, written, and presentation skills

Ability to communicate effectively with operators, inspectors, technicians, engineers, management, and customers

Ability to prepare executive-level summaries and technical reports

Strong collaboration skills across multiple functions and organizations

Desired Candidate Profile

A quality professional who proactively identifies and mitigates quality risks before customer impact occurs

An individual who makes decisions based on facts, data, and technical analysis

A leader who views quality from the customer’s perspective

A professional capable of driving organizational change and quality improvement initiatives

Someone who understands both manufacturing quality and field quality performance

A technical leader committed to improving product reliability, operational excellence, and customer satisfaction

An individual who takes ownership of quality performance and drives issues through permanent resolution