Sr Resource Mgr, Global Planning & Analytics

Plano, Texas, United States Global Customer Services Ref ID: JR-016632

Our Mission

At Palo Alto Networks®, we’re united by a shared mission - to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Your Impact

Capacity Planning & Forecasting - Own the resourcing model, aligned to pipeline and bookings; partnering with Delivery and PMO to optimize the allocation and utilization of resources.

Stakeholder Interlock & Strategic Leadership - Provide strategic direction and drive functional leadership with GEO RMO Teams, Technical Services Leaders, Project Managers, and other stakeholders to ensure alignment on the business model, resource management strategies, and effective communication to address resource-related issues.

Resource Optimization - Development and implement solutions focused on planning, forecasting resources needs and monitoring resources utilization to ensure the accuracy of resource availability.

Vendor Management - Manage the NetSec Technical Services Vendors by putting in place governance structures to track vendor performance. Leverage vendors to address both short and long term capacity gaps via existing or new vendors.

RMO Governance - responsible for providing stakeholders with analytics and business insights that support leaders in making quick business decisions. Analyze data to identify areas for improvement, and provide recommendations to accelerate revenue and maximize margin

Skills Inventory Management - responsible for ensuring skills are maintained and updated in the PSA tool on a consistent quarterly basis as this is critical for ensuring staffing of domain expertise on high-complexity projects.

Process Improvements - continuously assess and provide recommendations for improvement to resource management processes, methodologies, and tools to enhance efficiency and effectiveness.

Your Experience

Professional Services & Customer Success experience in High Tech software companies

Strong understanding of resource management principles and best practices

Excellent communication, interpersonal, and conflict resolution skills

Proficiency in resource management software and tools

Analytical & problem-solving skills, with the ability to make data-driven decisions

Ability to manage multiple projects and priorities simultaneously

Strategic thinking and business acumen

RMCP Certification a Plus

Qualifications

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.