Training and Content Specialist

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

As a Customer Experience Training and Content Specialist you are responsible for YETI’s Direct to Consumer (DTC) content experience, providing internal and external teams with the information they need to be successful. At YETI we are focused on providing consistent, reliable, and clear information to our valued customers. We are seeking a proficient Training & Content Specialist with strong writing acumen. You will work closely with team members across multiple departments to create and maintain engaging and informative content that anticipates customers’ needs and provides straightforward solutions that are easy to follow and understand. You will ensure the integrity of the YETI brand is consistent and seamless through all customer-faced contact methods. This position reports to the Supervisor, Training & Content.

Key Responsibilities

Develop and manage customer-facing written content across multiple communication channels, including email, voice, and web

Create, maintain, and optimize training documentation for both internal teams and external partners

Facilitate Train-the-Trainer sessions to ensure consistent delivery and adoption of best practices among external partners

Ensure content aligns with brand standards while meeting evolving customer expectations

Anticipate customer needs by proactively addressing follow-up questions and next steps in communications

Synthesize complex information from multiple sources (policies, products, promotions) into clear, actionable content

Conduct regular content audits to ensure accuracy, compliance, and alignment with customer satisfaction and first-contact resolution goals

Monitor and evaluate published content to drive continuous improvement and effectiveness

Collaborate with cross-functional stakeholders including Marketing, Sales, Channel Experience, Partner Relations, and Quality Assurance

Partner with external organizations to identify opportunities for training enhancements and performance improvements

Work independently while effectively aligning with leadership and team objectives

Champion a culture of continuous improvement and innovation

Qualifications & Skills

Bachelor’s degree preferred

Experience in content management, delivering instructor-led training, and collaborating with external partners and stakeholders preferred.

Proficiency with Salesforce, SAP, Zendesk, Jira, Confluence, and Microsoft Office Suite

Experience creating content in multiple formats (e.g., training videos, knowledge base articles)

Familiarity with Learning Management Systems (LMS)

Solution-oriented mindset with a demonstrated ability to identify opportunities and recommend improvements

Adaptable and comfortable working in a fast-paced, global environment

Self-motivated, proactive, and able to manage priorities independently

Strong problem-solving and critical-thinking abilities

Excellent written and verbal communication skills

Passion for enhancing and innovating the customer experience

Based in Austin, Texas

Benefits & Perks

Click here to learn about the benefits and perks we offer at YETI.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

YETI Applicant Privacy Notice

YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at accommodationrequest@yeti.com.