GBS - Source To Pay Analyst - Portuguese

About Us

We’re Reckitt, home to the world’s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About our Global Business Services

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission

About the role

As the STP Cross-Functional Analyst, you will provide governance and escalation support across Source-to-Pay processes. Acting as the first point of escalation for BPO and market queries, you will investigate policy-driven exceptions, monitor SLA performance, and maintain structured logs for audit readiness.

You will validate documentation for high-risk payment approvals, coordinate with OTC and RTR teams on interdependent issues, and manage operational queries between BPO and market teams. Additionally, you will analyse exception trends, contribute to root cause analysis, and recommend automation or upstream fixes to drive continuous improvement.

Strong collaboration, influencing skills, and data-driven decision-making are essential for success in this role.

Summary of responsibilities

Act as the first point of escalation for BPO and market queries before manager involvement.

Investigate and resolve policy-driven exceptions (e.g., compliance, tax, DOA issues).

Track BPO performance against SLAs and report breaches to the Manager.

Maintain structured logs of escalations and exceptions for audit readiness.

Validate and prepare documentation for high-risk or exception-based payment approvals under manager oversight.

Support OTC and RTR teams in resolving interdependent issues.

Participate in governance forums and provide insights on recurring pain points.

Serve as the liaison for operational queries between BPO and market teams.

Maintain query resolution dashboards and perform trend analysis.

Analyse exception and query trends to recommend automation or upstream fixes.

Contribute to root cause analysis for compliance gaps.

Your experience & Skills

Protuguese advanced or business conversational

1–4 years of experience in Source-to-Pay, Finance Operations, or shared services environments

Familiarity with procurement workflows, ERP systems, and governance frameworks

Strong analytical and problem-solving skills with a data-driven mindset

Excellent communication and influencing skills to manage stakeholders effectively.

Ability to work collaboratively across teams and manage multiple priorities.

Continuous improvement mindset with experience in identifying process enhancements.

Skills:

Source-to-Pay Operations Expertise

Risk & Compliance Awareness

Escalation Handling

Data Analysis & Reporting

Stakeholder Management

ERP & Digital Tools Proficiency

Problem Solving & Continuous Improvement

Clear Communication & Collaboration

What we offer:

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.

Equality:

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.