GBS - Order to Cash Credit & Collection Specialist - Portuguese

About us

We’re Reckitt, home to the world’s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About our Global Business Services

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission

About the role

As the OTC Credit & Collection Management Analyst, you will be part of the Global Business Services (GBS) Order-to-Cash (OTC) team and play a critical role in optimizing cash flow and ensuring accurate, timely collections across markets. You will manage customer accounts to minimize overdue balances, resolve disputes, and maintain compliance with Reckitt’s credit and collection policies. This includes leveraging digital tools and analytics to prioritize collection activities, monitor aging reports, and drive proactive engagement with stakeholders to reduce deduction backlogs and improve working capital.

You will also collaborate closely with Cash Application, Dispute Resolution and Trade Spend teams to ensure seamless end-to-end OTC processes. By embedding GBS operating principles and continuous improvement practices, you will help standardize workflows, enhance automation, and deliver service excellence. This role is pivotal in strengthening financial controls, improving efficiency, and supporting Reckitt’s ambition for a high-performing, digitally enabled GBS organization.

Summary of Responsibilities:

Manage customer accounts to ensure timely collection of outstanding receivables and minimize overdue balances

Monitor aging reports and prioritize collection activities using digital tools and analytics

Investigate and resolve payment discrepancies, disputes, and deductions in collaboration with internal teams

Partner with Cash Application, Dispute Resolution and Trade Spend teams to maintain seamless OTC processes and faster issue resolution

Ensure compliance with Reckitt’s credit and collection policies and internal controls

Drive proactive engagement with customers and stakeholders to improve cash flow and working capital performance

Support standardization and automation initiatives to enhance efficiency and accuracy in collection processes

Track and report collection metrics, trends, and performance against targets

Contribute to continuous improvement projects and embed GBS operating principles across OTC activities

Champion a service mindset and maintain strong relationships with commercial teams and external partners

Your experience & Skiils:

Portuguse advanced or business convesational

1-4 years of experience in credit control, collections, or accounts receivable within a global or shared services environment

Strong understanding of Order-to-Cash processes, including dispute resolution and deduction management

Proficiency in ERP systems (e.g., SAP) and familiarity with collection tools and reporting dashboards

Excellent analytical skills with the ability to interpret aging reports and drive data-driven decisions

Strong communication and stakeholder management skills to engage customers and internal teams effectively

Continuous improvement mindset with experience in process standardization and automation initiatives

Skills:

Credit & Collections Management

Order-to-Cash Process Expertise

ERP Systems (e.g., SAP)

Collection Tools (e.g. High Radius)

Data Analysis & Reporting

Dispute Resolution

Compliance & Internal Controls

Process Standardization

Automation & Digital Tools

Stakeholder Engagement

Continuous Improvement

What we offer:

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.

Equality:

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.