GBS Order To Cash Specialist

About Us

We’re Reckitt, home to the world’s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About Global Business Services

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission

About the role

As the GBS OTC Trade Spend Management Analyst, you will manage the end-to-end lifecycle of trade promotion claims - validating submissions against approved contracts and price conditions, reconciling and truing-up promotion accruals, and ensuring timely, compliant settlement. Partnering with Sales, Customer Service, and Finance, you will safeguard working capital by reducing leakage from invalid or noncompliant claims, strengthening audit trails, and standardizing ways of working across markets. You will leverage SAP, Vistex and/or HighRadius trade modules to prioritize worklists, enable rule-based matching, and improve automation while maintaining accurate, audit ready records

Summary of Responsibilities

Validate and process trade promotion/rebate claims against approved contracts, pricing terms, and promotion mechanics; document evidence and update case status in ERP/OTC tools.

Validating promotional invoices using external EPOS data & promotional plans set out by Sales

Create, monitor, and true up trade spend accruals; reconcile accruals versus actual claims and post month end adjustments in line with policy.

Coordinate with Sales, Customer Service, and Finance to resolve discrepancies, enforce segregation of duties, and escalate per Delegation of Authority.

Prepare and post credit/debit notes and settlements; attach supporting documentation to maintain compliance and audit readiness.

Use SAP/Vistex/HighRadius worklists to prioritize and automate matching; propose rule enhancements (e.g., probability-based matching, standardized reason codes) to reduce manual effort.

Track and report KPIs (e.g., claim cycle time, aged claims, accrual accuracy, write off and recovery rates); flag risks and improvement opportunities.

Contribute to upstream fixes and standardization (TPM policy, contract data quality, price condition governance) to prevent recurring issues and leakage across markets

Your experience & Skills

Portuguese advanced or business conversational

1-4 years of experience in trade spend, TPM, rebates, or deductions within a shared services or process driven organization

Handson experience with ERP and trade tools, such as SAP with Vistex and/or HighRadius Trade (claim validation, promotion matching, settlements)

Proven ability to validate and settle promotion claims at scale, interpreting contracts, pricing conditions, and promotional mechanics accurately

Strong accrual accounting knowledge with experience creating, reconciling, and truing up trade spend accruals through month end close

Excellent cross functional communication and stakeholder management, partnering with Sales, Customer Service, and Finance to resolve issues quickly

Continuous improvement mindset, leveraging analytics and standardized rules to reduce manual effort, aging, and revenue leakage

Skills:

Continuous Learning Culture

Trade Promotion Claim Validation

Accrual Management

SAP OTC and Vistex

HighRadius Trade Module

Contract and Pricing Interpretation

Reason Code Governance

Data Analysis and Power BI

Audit and Compliance

Stakeholder Engagement

Process Standardization

Root Cause Analysis

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.

Equality

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.